Prosthetic Lab Manager

1 month ago

Dallas, Texas, United States Straumann Full time

#ChangeMakers


Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary:

The Prosthetic Lab Manager is responsible for managing the overall performance and operations of the ceramics department within the Straumann Group CAD/CAM facility located in Mansfield, Texas. This includes overseeing a team of prosthetic specialists to ensure excellence in service delivery and customer experience.
The position reports directly to the Director of Lab Services and will play a crucial role in fiscal management, budgeting, and planning. The role involves overseeing pilots and projects, working closely with the local operations team, providing reports and metrics, and managing technical supervisors.

Essential Functions and Duties:

This position is responsible for, but not limited to, the following:

  • Ensure excellence in the end-to-end customer experience
  • Manage and reorganize the prosthetic specialist team
  • Lead the local operations team to ensure operational efficiency and continuous improvement
  • Develop and manage the budget, including fiscal planning and monitoring
  • Oversee and implement pilots and projects within the prosthetics department
  • Collect and analyze data to provide comprehensive reports and metrics to the Director of Lab Services and CSM NAM
  • Build and maintain relationships with customers and colleagues within the Straumann NAM and Global organization
  • Meet all Straumann CSR KPIs.

Non-essential Functions and Duties:

  • Other duties as assigned by a manager

Management Responsibilities:

This position manages the following positions on a daily basis.

Direct Reports:

  • Prosthetic Specialists
  • Technical Supervisors

Leadership:

A leader who;

  • Builds trust through authenticity; values cultural awareness, diversity, and inclusiveness
  • Empowers the team to take personal accountability and make sound decisions, helping them learn from their mistakes
  • Leads by example through times of significant cultural change
  • Clearly articulates objectives and priorities, ensuring everyone understands what is needed to succeed
  • Challenges and motivates positively toward the achievement of goals and objectives
  • Is a team player, listens to others, and considers others' ideas and opinions objectively
  • Communicates openly and effectively at all levels, within the leadership team and the international group network
  • Actively encourages cooperation across the organization (global, regional, and country levels)

Minimum Qualifications:

  • Bachelor's degree in Business Administration or equivalent experience
  • 5+ years of business experience with progressively increasing responsibility
  • 5+ years of customer service supervisory experience in a call center environment
  • 5+ years proficiency in Microsoft Office
  • 5+ years of high level customer service and attention to detail

Preferred Qualifications:

  • Highly customer-focused with a good understanding of the dental market (prosthetics) and customer requirements
  • Objectives-driven and comfortable working in a fast-paced environment
  • Familiar with customer analytics data and digital solutions, with a track record of using data to develop and deliver customer insights for rational decision-making and business growth
  • Highly analytical and data-driven, able to solve problems with verifiable data
  • In-depth understanding of commercial business with the ability to influence, challenge, and innovate to support commercial strategic imperatives
  • Strategic mindset with strong capability to communicate clearly and foster alignment across all organizational levels
  • Previous work in the dental or medical devices industry
  • Lean manufacturing and process improvement experience

Additional Information:

Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.


• Very Competitive total compensation plans


• A 401(K) plan to help you plan for your future with an employer match


• Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium.


• Generous PTO allowance - plenty of time to recharge those batteries

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Arlington (TX) || United States : Dallas (TX) || United States : Grand Prairie (TX) || United States : Mansfield (TX)

Travel Percentage: 0 - 10%

Requisition ID: 14748

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