We have other current jobs related to this field that you can find below

  • Manager, Customer Success

    2 months ago

    Remote, Oregon, United States RingCentral Full time

    RingCentral Events Manager, Customer Success - Events (Remote)Say hello to opportunites.It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR)...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Chartbeat Full time

    Tubular and Lineup have partnered with Chartbeat to help you grow reach and revenue for your content. Chartbeat's ) mission is to help content creators around the world better connect with their audiences. In 2023, Chartbeat joined forces with Tubular, the leader in global social video intelligence and measurement, and Lineup Systems, the leading global...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...

  • Manager, Customer Success

    1 month ago

    Remote, Oregon, United States Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Truv Full time

    The Work We're Doing:Truv is the one-stop platform for income and employment data that empowers use cases such as income and employment verification, direct deposit switch, paycheck-linked loans, and others. We believe that discerning fact from fiction about an applicant's employment and income shouldn't be a process that takes days, dozens of phone calls,...

  • Customer Success Manager

    2 weeks ago

    Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...

  • Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States SchooLinks Full time

    DescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...

  • Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States Neota Full time

    DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States RepeatMD Full time

    About Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Tellius Full time

    Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand "why" metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Harris healthcare Full time

    Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Seekr Technologies Full time

    Location: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States EngagedMD Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Noggin Full time

    Why Noggin?We are excited to announce we are now a Motorola Solutions CompanyWe work with heart.Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Cyware Full time

    About CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Zenput Full time

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...

  • Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Remofirst Full time

    Remofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist. We work with a global network of Employer of Record (EoR) partners to deliver our...

Customer Success Manager

3 months ago

Remote, Oregon, United States ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
This role is part of the Global Impact Guided organization reporting to the GEO Guided Leader.
The Customer Success Manager (CSM) will be in a hybrid CSM + project lead role. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled too and drive consumption of Impact accelerators and training courses. The CSM also develops executive relationships across their strategic accounts and evangelize the Impact Guided brand internally and externally. The purpose of this role is to accelerate time to value, mitigate risks; as well as, to support the GEO Guided Leadership team with programs and GEO based initiatives to enhance the customer and employee experience.
What you get to do:

  • Customer: oversee a small group of strategic accounts.
    • Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
    • Ensure customers are technically healthy and on the most recent version of our product.
    • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
    • Proactively identify customer needs and offer tailored solutions and support to enhance the overall experience.
  • Voice of the Customer: regularly connect with customers to listen and learn, so we may continue enhancing the overall Impact Guided customer experience.
  • Renewals & Pre-sales: support Guided Leadership with renewals and pre-sales conversations to ensure Guided delivery expectations are properly set.
  • Escalation Management: manage communication, address concerns, support peers to help mitigate escalations and renewal risk.
  • Recruitment and Onboarding: leadand executehiring strategy and effort in partnership with Talent Acquisition and the Guided Leadership team. Be involved in the onboarding and training of new hires to the Guided organization.
  • Innovation: identify, propose, and execute innovation projects.
  • Project Lead: Will take responsibility for the delivery & reporting of all major programs, projects and initiatives that involve the GEO Guided team using ServiceNow SPM & CWM applications.


Qualifications
To be successful in this role you have:

  • 5+ Years of related work experience in Customer Success, Project Management, and/or SaaS companies.
  • Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
  • Ability to effectively drive and influence conversations with various stakeholders and leadership levels.
  • Ability to facilitate discussions and navigate customers' objections.
  • Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
  • Proven ability to collaborate effectively with cross-functional teams.
  • Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
  • Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
  • Passionate about customers and value realization.
  • Outstanding communication and presentation skills.
  • ServiceNow experience and/or certifications


FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.