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Hospital IS Analyst III

2 months ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software) as well as facilitation of issues and problems. Assists with the design, implementation, and maintenance of local administrative, financial, and clinical applications. Helps define requirements, process and use documentation, product testing, product troubleshooting, product upgrades, and report development.

Primary Duties and Responsibilities

Conducts and manages the requirement analysis, functional specification definition and design processes, and implementation and testing of enhancements. Coordinates technical Information Systems associates and user departments.Coordinates and manages the necessary resources and schedules for applications training.Coordinates and manages vendor resources in the implementation of new software, and/or application upgrades and enhancements.Coordinates the development of user and application support documentation to facilitate optimal use of applications. Facilitates and develops updates to support documentation in designated documentation repositories. Ensures support documentation is consistent with service line processes.Demonstrates ability to align presentation tools with the audience to ensure and enhance effective communication. Actively participates in and facilitates meetings, committees, or multidisciplinary quality and service improvement teams in support of department activities.Demonstrates extensive experience in the current technology, trends, and developments in the healthcare industry in order to serve as a resource for the IS department and customers.Demonstrates facilitator skills to ensure everyone hears, sees, and understands what is presented.Develops ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Trains associates in report development.Develops test scenarios and test plans. Performs the testing of software updates/fixes and routine maintenance. Validates that systems operate and perform properly through user testing after system changes are made.Expert in the use of IS one-stop and ASAP; assists customers with navigating through request processes. Assists customers and vendors by addressing information needs related to software performance and requests. Manages requests by executive staff. Manages IS portion of hospital requests. Maintains cordial relationships with other IS management and staff.Implements application improvements, enhancements, updates and modifications.Manages application database(s). Ensures quality maintenance of data dictionaries and master files. Monitors file size and integrity. Administers database design and development as appropriate. Responsible for the periodic reviews of software with customers and vendors to evaluate software utilization and effectiveness. Trains associates in maintenance procedures.Manages problem analysis and resolution in support of decisions and planning within the application service line. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors, Information Services associates, and users in troubleshooting problems and resolving software or procedural issues.Manages project tasks related to project work plans, resource plans, schedules, administrative reports, and acceptance criteria in accordance with standard project guidelines set forth by the PMO.

Minimum Qualifications
Education

  • Bachelor's degree in Computer Science; or, an equivalent combination of education and technical experience required

Experience

  • 5-7 years 6 years of progressively more responsible job-related experience, preferably in an IS/healthcare environment required

Licenses and Certifications

  • No special certification, registration or licensure required

Knowledge, Skills, and Abilities

  • High-level problem-solving skills to be used to resolve difficult human, technical, clinical, or administrative problems within a technical environment.
  • Ability to gain internal contacts necessary to effectively advise, consult or counsel others to gain cooperation and acceptance of ideas or actions.
  • Excellent verbal and written communication skills.
  • Must be willing to carry a pager/cell phone and be available for 24 x 7 on-call support to include weekdays, evenings, weekends, and holidays. Frequency of rotation will vary depending on need/size of department.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.