Order Fulfillment SME HPM&EC

2 months ago

Nashville, Tennessee, United States Philips Full time
Job TitleOrder Fulfillment SME HPM&EC - NAMJob Description

Job title:
Order Fulfillment SME HPM&EC - NAM

Your role:

  • Possesses comprehensive knowledge and expertise in specific processes such as US or DI&IGT, or channels like Fast Flow
  • Responsible for implementing, controlling (incl. compliance) and optimizing processes with a holistic view from end to end
  • Leads or participates in upcoming process changes, liaising with Business Units, BPO and Regions
  • Acts as the first point of contact for operational process escalations, resolving issues and updating work instructions
  • Leads and drives process improvement and automation initiatives to standardize and enhance efficiency in alignment with global requirements
  • Demonstrates deep understanding of systems, tools, and internal processes within the Global Business Services (GBS) environment
  • Serves as an ambassador for system process improvements within their knowledge area or related satellite tools
  • Addresses critical issues and change requests within their domain, providing instant support and participating in SAP improvement projects
  • Gathers, analyzes, and organizes performance data to identify opportunities for process improvement and ensure compliance, adherence, and standardization
  • Trains the team on data interpretation, coordinates test activities for E2E deployment programs, validates work instructions, delivers key user training, reports incidents, and participates in improvement projects on behalf of the local organization



You're the right fit if: (4 x bullets max)

  • Bachelor's Degree &/or 4+ years applicable business experience required.
  • Strong influencer empowered and capable of leading cross-functional teams.
  • Ability to handle pressure and take direction in a demanding environment.
  • Excellent communication and presentation skills.
  • Ability to work as part of a team as well as independently.
  • Advanced Microsoft Office and SAP experience is required.
  • Experience with Lean and/or Six Sigma process improvement & analytical techniques is required.
  • Experience with SCM concepts - forecasting, planning, optimization, and logistics - gained through work experience is preferred.
  • Strong project management skills and ability to prioritize and deliver initiatives.
  • Strong conceptual understanding of Global Supply Chain & Inventory Management practices & techniques desired.
  • Ability to interface with all levels of the organization on issues related to capacity, demand plans and business strategies is preferred.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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