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Business Performance and Metrics Consultant

3 months ago


Atlanta, Georgia, United States Truist Full time

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The purpose of this role is to contribute to the development of sustainable solutions that advance Enterprise Technology (ET) operational performance by working cross-functionally with internal stakeholders, utilizing strong analytics and data-driven problem-solving skills. Supports the ET Business Management Operations (BMO) team in developing a reporting roadmap, validating reporting, and providing analysis and insights. Works closely with key stakeholders to advance ET operational reporting management, tools and dashboards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Partner with senior business leaders to understand business strategy and work in cross-functional teams to drive successful strategic outcomes.
  • Lead analysis of business and user needs, requirements documentation, performance measurement, and the interpretation of results for both internal and external stakeholders.
  • Lead analysis effort to gather, formulate, define, and design solutions to complex organization security controls.
  • Coordinate meetings between data engineers and user experience developers to ensure final deliverable matches client expectations visually as well as with respect to documented requirements.
  • Measure client interactions in order to improve client experience, digital adoption, and process outcomes.
  • Manage approval processes for requirements, POCs, wireframes, and enhancements.
  • Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to business leaders.
  • Ongoing analysis of metrics in Production to uphold metric and data integrity
  • Ongoing analysis of in Production metrics to identify root cause of risk metrics that breach risk appetite thresholds
  • Lead the operational development of sustainable data solutions that increase efficiency, reduce risk and/or create competitive strategic advantage for Truist. Leverage technical and business expertise to provide analysis, validation, and interpretation of insights for Corporate Cyber Security.
  • Manage client intake requirements, ensure end user interfaces are functioning as expected and issues are triaged to appropriate data intelligence teammates.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree and five years of related experience or an equivalent combination of education and experience.
  • In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).
  • Understands foundational concepts of other related professional disciplines. Experience managing small projects.
  • Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates.

Preferred Qualifications:

  • Bachelor's or Master's degree in Cybersecurity, Computer Science, Business Administration, or Statistics a plus
  • Banking, Financial Services and/or Cyber Security experience.
  • Understanding and/or use of financial systems of record (ServiceNow, Archer, Tanium, CrowdStrike, SalesForce, Workday, Venafi, Splunk, OIM, etc.)
  • Proficiency in SQL, Agile software tools, Visualization software, and Microsoft Office software products including SharePoint
  • Proficiency with Tableau a plus

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site )

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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