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Manager Platform Ops

3 months ago

Overland Park, Kansas, United States TMobile Full time

Be unstoppable with us
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

This position is responsible for ensuring overall readiness, stability, and usability of Adobe Customer Journey Analytics used by the team primarily for insights and reporting of marketing campaigns, and managing a team of analysts responsible for day-to-day activities. Monitor systems performance to ensure ongoing usability. Identify issues, determine impacts if any, and drive appropriate issue resolution via EIT and support teams while communicating to affected stakeholders. Support new development as needed as well as drive and define requirements for enhancements.

Main Responsibilities:

Oversees and enhances the operation of our technology platformsEngages in strategic planning to improve platform performance and integrationManages the platform team, fostering a productive and collaborative environmentSolves technical issues to maintain high reliability of our platformsCollaborates with various teams for seamless integration of platforms with business systemsContributes to the efficiency of operations and quality of services through platform managementParticipates in other duties or projects as assigned by business management as neededWork Experience:Experience with Adobe Analytics – 4-7 years requiredExperience with Adobe Customer Journey Analytics up to 2 years – requiredExperience with Adobe Experience Platform – up to 2 years preferredAdditional Knowledge, Skills, and Abilities:Database Management Proficient in database management, including the ability to design, implement, and maintain efficient databases that support business operations.Scripting Skilled in scripting languages to automate tasks, enhance system functionality, and troubleshoot issues. Familiarity with languages such as Python, Shell, or Perl is beneficial.Data Modeling Knowledge of data modeling principles and techniques, with the ability to create data models that accurately represent and support business processes.Microsoft Office Proficiency Proficient in Microsoft Office Suite, particularly Excel, for data analysis and presentation. Familiarity with PowerPoint for creating impactful presentations is a plus.Software Development Understanding of software development processes, including requirements gathering, design, development, testing, and deployment. Familiarity with Agile methodologies is beneficial.Team Management Proven ability to lead and manage a team, with strong skills in communication, conflict resolution, and resource allocation.Strategic Planning Ability to develop and implement strategic plans that align with the company's business goals and objectives.Problem-Solving Strong problem-solving skills, with the ability to identify, analyze, and resolve issues in a timely and effective manner.Collaboration Excellent collaboration skills, with the ability to work effectively with various teams and stakeholders to achieve business objectives.Customer Service Commitment to providing high-quality services to customers, with the ability to understand and respond to customer needs and expectations.
Education:Bachelors Degree in Business, Marketing, Analytics, or Data ScienceLicenses and Certifications:Project Management Professional (PMP)Certified Scrum Master (CSM)Certified Information Systems Security Professional (CISSP)• At least 18 years of age

• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):
Safety Sensitive Position (Yes/No):

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-

Never stop growing
T-Mobile doesn't have a corporate ladder–it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.