Manager, Sales Compensation Operations

3 weeks ago

Billerica, Massachusetts, United States Epsilon Full time
Job Description

POSITION OVERVIEW

Reporting to the Senior Manager of Sales Compensation, the Manager of Sales Compensation Operations will be responsible for identifying inefficiencies, analyzing workflows, and implementing solutions to improve the sales compensation operational performance. The manager will drive universal administrative programs that result in an effective and efficient sales compensation team. This role requires a strategic thinker with strong analytical capabilities, excellent project management skills, and the ability to collaborate effectively with cross-functional teams.

RESPONSIBILITIES
  • Support the Sales Compensation team in their mission to provide best-in-class sales compensation plan administration.
  • Lead the development and implementation of process optimization strategies to drive efficiency, reduce costs, and enhance overall performance with the areas of participant, payment, and policy management.
  • Identify and prioritize areas for improvement by conducting thorough analyses of existing processes, workflows, and systems.
  • Collaborate with key stakeholders to gather input, gain buy-in, and develop solutions that align with business objectives.
  • Design and implement process improvement initiatives, including workflow redesign, automation, standardization, and elimination of non-value-added activities.
  • Provide guidance, support, and training to employees involved in process improvement initiatives, ensuring understanding and adoption of new processes and tools.
  • Partner with IT and other relevant teams to leverage technology and digital solutions to streamline processes and enhance efficiency.
  • Conduct regular reviews and assessments of optimized processes to ensure sustainability and continued improvement over time.
  • Develop universal seller training for tools and systems, such as Xactly and Zoho Desk.
  • Own the "new hire experience" for sellers as it relates to sales compensation, including Xactly new user setup, training, and other related support.
  • Function as a change agent within the organization, driving a culture of continuous improvement and fostering a mindset of innovation and efficiency.

QUALIFICATIONS
  • BS/BA degree or equivalent experience.
  • 5-7+ years of experience in sales compensation management and process improvement, preferably in a complex organizational environment.
  • Strong analytical and critical thinking skills, with the ability to analyze data, identify patterns, and develop actionable insights.
  • Excellent project management skills, with a record of successfully leading cross-functional initiatives from conception to implementation.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
  • Ability to drive change and influence others in a positive and collaborative manner.
  • Aptitude to document, train, and monitor adoption of new and improved processes.
  • Challenges the status quo - always looking for ways to improve process or design effectiveness.
  • Advanced Microsoft Office skills including use of PowerPoint and Excel.
  • Working knowledge of Xactly is a plus.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including Real Time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
  • Our Culture:
  • Life at Epsilon:
  • DE&I:
  • CSR:

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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