Affiliate Support Specialist

Found in: beBee jobs US - 3 weeks ago

Silver Spring, Maryland, United States WARNERMEDIA Full time

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Affiliate Support Specialist

Our Team
The US Affiliate Team is responsible for distributing WBD's entire US network portfolio, including Discovery Channel, HBO, TNT, CNN, TBS, HGTV, TLC, and Food Network. The group is also responsible for partner relationships in Canada and works with global teams as necessary.


The Role
Selected candidate will have primary responsibility for supporting the Operations, Distribution and Marketing teams in maintaining accurate customer lifecycle data, providing affiliate technical support, and fulfilling standard and ad hoc data requests.

Responsibilities:

  • Process new launches and signal authorization. This includes but is not limited to working with customers and internal teams to verify and input accurate information for new and existing affiliate network services.
  • Generate analytical reports from internal and external data sources including SNL Kagan. Deliverables include but are not limited to sales reports, subscriber market distribution analysis and signal distribution.
  • Complete month end close tasks by due date with a high level of accuracy, to support reconciliation of subscriber launch, billing and signal data.
  • Research and complete affiliate change requests from Sales Compliance related to acquisition and divestiture, service level updates, launch data, etc.
  • Special projects – support special projects such as network satellite realignments and business systems data integration.
  • Manage group email account and handle affiliate calls and technical inquiries daily.
  • Maintain data integrity by identifying and correcting customer information.

Requirements:

  • This person must have the savvy, drive, energy and commitment to drive new revenue
  • Strong analytical, written and verbal skills are required.
  • 1 + years professional experience with data analysis and data entry required.
  • Candidate must be articulate, extremely detail-oriented, strong organizational skills, and have the ability to manage multiple tasks simultaneously under tight deadlines.
  • Strong interpersonal, communication and customer service skills required.
  • Proficient in Excel required – formulas, pivot tables, etc.
  • Bachelor's Degree in a related field or equivalent work experience.
  • Previous experience with reporting tool desirable (e.g. Microstrategy BI, Power BI, or Tableau etc).
  • Cable industry experience a plus but not required
  • Position may be required periodic shift hours to monitor blackouts and signal integrity
  • Must have the legal right to work in the United States.

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits...

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at

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