Senior EHR Specialist

4 weeks ago

Silver Spring, United States Community Clinic Full time

CCI Health Services’mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY The Senior EMR/EHR Specialist, under the direction of the Chief Information Officer, has responsibility for ongoing end-user support, maintenance, training, and customization of the electronic health records, patient portal, and inventory software of CCI Health & Wellness Services. KEY FUNCTIONS & RESPONSIBILITIES • EHR – EMR application administration and configuration eClinicalWorks (eCW). • Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes. • Support the delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system. • Overseeing the day-to-day support of both production and test eCW platforms, and the implementation of software updates, and/or additional EHR services. • Identify and implement opportunities for process improvement in eClinicalworks (eCW) operations and training. • Receive and respond to technical requests (tickets), emails, and other electronic inquiries from Clinicians. • Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues. • Research, interpret, explain, and apply information from training materials to practice users including processes, policies, and procedures. •Makes recommendations on appropriate equipment utilized for the EMR/EHR function. • Identify EMR/EHR improvement opportunities, including more efficient use of the system, improve training, and standardized workflows. • Implementation of system upgrades, improved functionality, training, and standardized workflows as approved. Including, planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system. • Familiarity with clinical workflows & experience developing workflows consistent with EHR applications in a team environment. • Assist in the creation of supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience. • Actively engage in eCW optimization for more efficient clinical workflows and perform various clinical technology-related duties as needed. • Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits • Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing. •Identify and implement opportunities for process improvement in support of ECW training and develop communication tools to educate on workflow improvements. • Initiatives and serves as a resource and offers guidance to units through on-site field support to confirm systems are used efficiently and as trained. • Collaborate with vendors to train and support staff; Develops and present initial and ongoing skill development training with clinical and support staff in support of high-level performance. •Provide input to the Change Management Committee and other teams as needed. • Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications. MINIMUM QUALIFICATIONS + Three to Five years experience in healthcare information technology. + Associate's degreerequired; bachelor’s degree in healthcare information managementor healthcare informatics preferred. + Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred. + Certified in eClinicalWorks (eCW) platform is preferred. + Experience with healthcare operational workflow. + Experience with training and implementation of EHRs. + Proficient end-user relationship management skills. + Ability to problem-solve software issues, and design forms and reports. + Familiar with ICD and CPT coding. + Proven ability to manage competing deadlines and solve complex problems. + knowledge of the clinical information systems as they relate to both clinicians and non-clinical staff + Possess meticulous attention to detail. + Strong communication and interpersonal skills. WHY WORK AT CCI? + Extensive benefits plan + Generous PTO Plan + 403B Retirement Plan + Employer matchup to 4% + Tuition Reimbursement + Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. + Our providers are insured for malpractice under the Federal Tort Claims Act. ** CCI HealthServices is an Equal Opportunity Employer ** Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information. Powered by JazzHR

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