Customer Experience Concierge, Centurion Lounge

4 weeks ago

Seattle, Washington, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Descriptions:

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Seattle International Airport. (SEATAC)

MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

· Welcoming and providing access to our Card Members upon arrival at reception

· Being accountable and taking ownership of the customer's experience from beginning to end

· Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer

· Employing the Customer First philosophy in meeting customers' needs and expectations

· Providing concierge and lifestyle recommendation

· Providing travel consultation and minimal reservation assistance

· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of operation are from 5:00am -10:00pm Mon - Sun. Hours are subject to change due to business need.

Qualifications:

A successful candidate will possess the following qualifications:

· Minimum of 1 year recent experience servicing premium customers

· Airline, lounge or travel industry experience required, including reservation experience

· Passion for servicing customers with proactive solutions

· Exceptional communication skills, delighting the customer with every single interaction

· The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received

· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions

· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment

· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do

· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment

· Ability to utilize and switch from multiple technology platforms with ease

· Adapt to an ever changing environment and being resilient

· Ability to work flexible shifts including nights, weekends, and holidays is essential

· Light to moderate lifting may be required for certain job tasks

Salary Range: $20.00 to $22.12 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

  • Elite Lounge Service Attendant

    2 weeks ago

    Seattle, Washington, United States Marriott International Inc Full time

    Additional Information Guest Service Support Specialist, Elite Lounge Attendant Job Number Job Category Food and Beverage & Culinary Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our roles extend beyond merely serving food; we aim to create a memorable and unique experience complemented by exceptional...

  • Customer Experience Specialist

    3 days ago

    Seattle, Washington, United States Brooks Running Full time

    About the RoleThe Runner Experience Specialist is a key member of our Customer Service team, responsible for delivering exceptional customer experiences to our direct consumers. This part-time role requires a strong passion for customer service, a keen understanding of athletic footwear and apparel, and excellent communication skills.Key...

  • Customer Experience Specialist

    3 days ago

    Seattle, Washington, United States Shelf Engine Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Shelf Engine. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesImprove, analyze, and effectively communicate significant trends and opportunities for...

  • Customer Experience Specialist

    3 days ago

    Seattle, Washington, United States Smart City Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Professional to join our team at Smart City Networks. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesCollaborate with...

  • Customer Experience Ambassador

    6 days ago

    Seattle, Washington, United States Patagonia Full time

    About the Role:As a Customer Experience Guide at Patagonia, you will be the embodiment of our brand for our customers in our retail stores. You will learn about our products, share your passion for the community, and work to protect the local environment.Key Responsibilities:Learn about our products and share your knowledge with customersDevelop a deep...

  • Customer Experience Specialist

    6 days ago

    Seattle, Washington, United States PVH Corp. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at PVH Corp. As a Sales Associate, you will be responsible for creating an emotional connection between our customers and the brand, exceeding expectations, and providing exceptional service.Key ResponsibilitiesCustomer ExperienceEngage with customers, offer...

  • Customer Experience Ambassador

    5 days ago

    Seattle, Washington, United States Topgolf Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Bay Host to join our team at Topgolf. As a Bay Host, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesGreet and Welcome Guests: Greet and welcome guests to the bays, providing information about Topgolf offerings...

  • Customer Experience Ambassador

    3 days ago

    Seattle, Washington, United States Staypineapple Full time

    Job SummaryStaypineapple is a dynamic and upscale boutique hotel brand seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key...

  • Customer Experience Specialist

    5 days ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    **Job Summary**We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Representative at the Fairfield Inn & Suites Seattle Downtown/Seattle Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.**Key...

  • Customer Experience Specialist

    6 days ago

    Seattle, Washington, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.Order Taking: Take orders accurately and efficiently, using a register to process...

  • Customer Experience Representative

    7 days ago

    Seattle, Washington, United States Orangetheory Fitness Full time

    About the Role:As a Member Experience Sales Associate at Orangetheory Fitness, you will play a vital role in ensuring maximum member satisfaction and consistently meeting performance standards. Your primary objective will be to promote enthusiasm for fitness and create a safe environment for our members and guests.Key Responsibilities:Build Meaningful...

  • Customer Experience Ambassador

    5 days ago

    Seattle, Washington, United States Staypineapple Full time

    Job DescriptionCompany OverviewStaypineapple is a leading hospitality brand known for its upscale boutique hotels in prime locations across the country. We're dedicated to redefining the guest experience and creating unforgettable moments for our visitors.Job SummaryWe're seeking a highly skilled and friendly Guest Services Agent to join our team. As the...

  • Veterinary Customer Experience Liaison

    3 days ago

    Seattle, Washington, United States Veterinary Emergency Group Full time

    About UsVeterinary Emergency Group (VEG) is a rapidly growing emergency veterinary company with hospital locations across the United States. Our mission is to provide exceptional care and service to people and their pets when they need it most.Our CultureWe are revolutionizing emergency veterinary medicine with a 'customer first' mentality and a true,...

  • Barista - Customer Experience Specialist

    3 days ago

    Seattle, Washington, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Barista to join our team at Providence Health & Services. As a Barista, you will be responsible for creating a positive customer experience by providing exceptional service, quality beverages, and maintaining a clean and comfortable store environment.Key ResponsibilitiesProvide prompt and courteous service to...

  • Nurse Concierge

    4 days ago

    Seattle, Washington, United States NCH Healthcare System Full time

    About NCH Healthcare SystemNCH Healthcare System is an independent, locally governed non-profit healthcare organization delivering comprehensive care to the community. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida.We are committed to providing...

  • Senior Manager, Customer Experience Lead

    5 days ago

    Seattle, Washington, United States Circle International Bermuda Limited. Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Manager, Customer Experience Lead to join our team at Circle International Bermuda Limited. This is an exciting new role that will play a critical part in helping us scale and deliver exceptional service to all of our customers around the world.Key ResponsibilitiesRecruiting, hiring, training,...

  • Stewardship Coordinator

    5 days ago

    Seattle, Washington, United States Pacific Northwest Ballet Full time

    About the RolePacific Northwest Ballet is seeking a highly organized and detail-oriented individual to join our Development team as a Stewardship Coordinator. In this role, you will play a critical part in planning, communicating, and administering donor benefits for individuals and institutional partners.Key ResponsibilitiesManage donor benefit events,...

  • Cafe Ambassador

    3 days ago

    Seattle, Washington, United States Capital One Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cafe Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesDevelop and maintain a deep understanding of our customers' needs and preferences.Provide...

  • Airport Customer Experience Leadership Position

    7 days ago

    Seattle, Washington, United States American Airlines Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our airport customer experience team. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, ensuring a safe, reliable, and efficient operation.Key Responsibilities:Lead a high-performing team to deliver an...

  • Sales Associate

    3 days ago

    Seattle, Washington, United States Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key ResponsibilitiesCustomer ExperienceDevelop genuine relationships with customers to understand their needs and...