Customer Experience Specialist

5 days ago


Seattle, Washington, United States Smart City Full time
Job Summary

We are seeking a highly skilled Customer Experience Professional to join our team at Smart City Networks. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Develop and maintain strong relationships with clients to drive business growth and retention
  • Stay up-to-date with industry trends and best practices to continuously improve customer service
  • Perform other duties as assigned to support the success of our organization
Requirements
  • Minimum 5 years of related customer experience and/or training
  • Proven written and verbal communication skills
  • Ability to work effectively in a fast-paced environment
  • Working knowledge of Microsoft Office 365, Word, Excel
  • Knowledge of data networking products/services desired
What We Offer

At Smart City Networks, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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