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Guest Relations

3 months ago

Detroit, Michigan, United States teamworkonline Full time

Amaze, Inspire, Unite

Job Summary:

To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.

Key Responsibilities:

  • Welcome and greet all of our guests and assist them with any question or need they may have during their visit.
  • Assist outside the arena with line management in all weather conditions.
  • Handle all complaints from start to finish including seating issues and issues with other guests.
  • Run the Guest Service Offices.
  • Engage guests at every opportunity.
  • Assist with finding lost guests.
  • Enforce building policies.
  • Look out for guest's safety and well-being.
  • Assist our disabled guests including wheelchair escorts.
  • Work with other departments to provide each guest with the best possible experience.
  • Jump in and assist in other job duties related to the Guest Experience Team.

Minimum Knowledge, Skills and Abilities:

  • High school diploma and one to two years of customer service-related experience is required.
  • Must be comfortable working in large crowds.
  • Must have a pleasant, calm, and outgoing personality.
  • Ability to speak clearly and concisely under pressure.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays.
  • Ability to climb stairs and stand for long periods of time.
  • Ability to occasionally lift and/or move up to 25 pounds, including pushing a wheelchair.
  • Will be a few mandatory event days.
  • While performing the duties of this job, you will be exposed to all outside weather conditions.
  • The noise level in the work environment is extremely loud.
  • Frequent visual/auditory stimulation.
  • Will be working in cigarette, marijuana and fog machine smoke.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.


Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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