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Quality Associate II

2 months ago

Columbus, Ohio, United States JPMorganChase Full time

Job Description
Leverage your analytical skills in a dynamic and creative environment. As a partner in our Collections and Recovery team, this role will offer you the chance to work with multiple levels of leadership and contribute to important control initiatives, providing a platform for career growth and skill development. Join us and be part of a team that values high performance and results.
As a Quality Associate II in our Business Controls Support team, you will partner with Consumer & Community Banking (CCB) Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. You will support quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Your role also includes implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.

Support optimization of quality operations
Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
Develop and support business implementation of AI/ML quality initiatives
Process highly confidential information in a processional manner
Administer related operations and tech change management protocols
Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
Prepare and deliver management reporting
Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
Respond to executive management requests for ad hoc analysis and testing
Model Chase Values and cultivate a dynamic, inclusive community.
Prioritize strategic initiatives, reporting, and key deliverables

Bachelor's degree or commensurate experience in financial services
3 years of data analytics and development experience in quality testing
Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodology and intelligent solutions
Excellent written and verbal communication skills
Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
Strong problem solving and conflict resolution skills
Highest level of professionalism, self-motivation and sense of urgency
Ability to consistently meet challenging deadlines
Ability to follow complex methods and procedures in diverse tasks
Strong Microsoft Product skills
Proficiency in SAS, Alteryx, Python, JAVA, or comparable software

Experience with Webstats and/or ACES
Certification in Six Sigma, Lean, or other process improvement methodologies
Familiarity with regulatory requirements and compliance standards in financial services
Ability to influence and drive change across diverse teams and stakeholders

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.