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Bi-Lingual Intake Specialist

1 month ago

New Orleans, Louisiana, United States Redmann Law Full time

Our rapidly growing law practice is seeking a full-time legal intake specialist to join our team You'll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. The ideal candidate should be well-versed in multi-tasking and providing an exceptional experience to all clients contacting or visiting our firm. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today

Compensation:

$31,000+

Responsibilities:
  • Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
  • Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
  • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
Qualifications:
  • Strong ability to communicate eloquently and empathetically a must
  • CRM and case management software experience a plus
  • Skilled with Microsoft Office, especially Microsoft Excel
  • Solid data entry, spreadsheet management, and computer skills
  • Background in the legal industry preferred
  • Bilingual (Required)
About Company

At the Law Office of John W. Redmann, L.L.C., we make it our mission to empower our clients and help them get a fair result through the legal process. For more than 30 years, our personal injury law firm has helped clients throughout Louisiana identify negligent parties and their insurers and then hold them accountable in personal injury lawsuits — lawsuits that result in them paying monetary damages to our clients for the injuries they have suffered. We currently have offices in Gretna, Louisiana, and Metairie, Louisiana, and are looking to expand into the New Orleans Metro area shortly.

Compensation details: Yearly Salary

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