Manager - Quality
1 month ago
ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive.
Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
- Implements and manages quality processes, results, audits, and improvement programs to achieve desired results, aligns leadership and resources required, and ensures effective administration; areas are varied.
- Provides input and advice regarding development of the policies and procedures for the function, group, or areas; areas are intermediate to complex.
- Provides observations and recommendations to leadership for improvement of the organization's policies, procedures, and practices on quality matters.
- Manages expectations of leaders, managers, staff, and operations, facilitates communication on customer needs and business requirements, and compiles and monitors performance metrics; contacts are at all levels.
- Resolves escalated, technical or sensitive quality problems or conflicts; works with internal groups or external agencies as needed and contributes to the successful resolution; areas are intermediate to complex.
- Manages the group or area budget including allocating resources and approving expenditures under control; budget is moderate in nature.
- Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates and coordinates and evaluates results.
- Maintains currency of quality regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
Bachelor's degree in chemistry, biology, or a closely related field; AND three (3) years of experience in quality; OR an equivalent combination of education, training, and experience.
Required Knowledge and Skills
Required Knowledge:
- Comprehensive principles, practices and techniques of quality systems and operational areas.
- Understanding of the development and implementation of quality programs, policies, and procedures.
- Principles and practices of developing teams, motivating employees, and managing in a team environment.
- Training others in policies and procedures related to the work.
- Preparing clear and concise reports, correspondence, and other written materials.
- Basic principles and practices of budget development and administration.
- Basic understanding of applicable quality standards referenced in regulatory programs and client programs.
- Computer applications and systems related to the work.
- Understanding of dealing with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
- Principles and techniques of providing effective oral presentations.
- Principles and practices of program planning, development, and evaluation.
- Principles and techniques of making effective oral presentations.
- Correct business English, including spelling, grammar, and punctuation.
Required Skills:
- Performing comprehensive professionallevel quality duties in a variety of assigned areas.
- Overseeing and administering comprehensive and varied quality functions.
- Supervising and evaluating employees and providing related recommendations.
- Training others in policies and procedures related to the work.
- Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
- Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
- Interpreting, applying, and explaining applicable laws, codes and regulations.
- Providing consulting services to supervisors and staff.
- Preparing functionals reports, correspondence, and other written materials.
- Using initiative and independent judgment within established organizational and department guidelines.
- Using tact, discretion, and prudence in working with those contacted in the course of the work.
- Performing effective oral presentations to large and small groups across functional peers and the department.
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in lab, office, and field settings.
Work is subject to exposure to blood or bodily fluids, chemicals, fumes, gasses, noxious odors and related items in a lab and environmental setting.
Work may be subject to travel.-
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