Executive Assistant

4 weeks ago

Nashville, Tennessee, United States Boston Consulting Group Full time
WHAT YOU'LL DO

You are essential to our office, essential to our success. We are Boston Consulting Group (BCG), a 50-years young strategy consulting firm. Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual "Best Firms to Work For" survey and #12 on Glassdoor's Best Places to Work list.

While we are proud of our heritage, we are even more excited about our future. The Nashville office is one of BCG's newest offices in North America. Join the team as a founding member, core to building the office culture, bringing a local eye to supporting events and addressing shifting office needs as they arise (and the team grows).

In this role, you will be supporting the Office Leader (OL) and Managing Director & Partners (MDPs). You're the backbone of the function, ensuring that the OL and MDPs you support have what they need to seamlessly serve the needs of our clients, and meet their internal commitments and goals. You anticipate the needs of your customers, look ahead and prevent problems from arising. This position involves scheduling (and rescheduling) meetings, booking (and unbooking) travel, managing case team logistics, keeping track of time and expenses, and keeping up with the fast pace of our Consulting Team.

BCG consultants split their time between the client site, working out of the local office and sometimes working remotely. This role will primarily be based out of our office in downtown Nashville as there will be on-site needs to support a growing office. Wherever possible, we will aim for flexibility.

For a broader community of support and teaming, you will be a part of the Southeast Administrative Team based out of Atlanta. The team is made up of highly engaged, motivated, and team-oriented people. EAs help shape our culture by actively participating in office life and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you will serve as a role model to more junior members of the Admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.

We won't define a career path for you – but some of our EAs we've hired in this role have gone on to have long and successful careers as Senior Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.

YOU'RE GOOD AT
Being a proactive thought partner and managing your OL and MDP's time in a fast-paced, high volume, and ever-changing client service environment:
  • Owns and drives calendar/complex meeting scheduling
Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportationProcessing timesheets and expenses on a timely basisSupporting administrative aspects of OL and MDP internal commitments: practice area activities, BCG leadership committees, recruiting, etc.Building effective working relationships with key stakeholders (this will be crucial to your success):
  • OL and MDPs– understand priorities and exercise sound judgment to make appropriate trade-offs
  • Clients and their Assistants – facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail; build client relationships
  • EA and AA peers – lead case team logistics and work together to support other Partners, Principals and BST leaders on the case team; provide back-up support to other assistant team members
  • BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources; cover reception if needed
Proactively leaning in to support high leverage activities for the OL and MDPs (this will vary by need):
  • Assisting with account planning and client relationship management
  • Conducting research and gathering information
  • Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding
  • Acting as a thought partner and trusted advisor to OL and MDPs, their teams and others at BCG
  • Keeping them informed of critical information they may not be aware of
  • Guiding them toward making right decisions about use of time
  • Planning dinners and team events as needed
  • Additional items that you (or the OL and MDPs) feel may be helpful – be creative and think outside the box
Taking initiative to bring things "from the back burner to the front burner" for OL and MDPsPerforming other duties as assigned or required, including some personal support; responsibilities will varyPartnering with the Nashville Business Management & Operations team to support overall office engagement.
  • Acting as the right hand to the Nashville Business Management Director to help all things related to setting up a new office. (being a "Jack/Jill of all trades)
  • Participating in maintaining the overall culture and appearance of the office
  • Helping to plan office wide events (internal "celebration" events, community service days, annual summer retreats, cohort offsites, etc.)
  • Acting as an onsite facilitator for event attendees during office happy hours, client meetings, DEI efforts, etc.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree, strongly preferredDemonstrated leadership and/or customer service experienceMinimum of 3 years of experience in a fast-paced environment (extremely fast paced), supporting senior executives, strongly preferredDO THESE BEHAVIORS/MINDSET EXPECTATIONS RESONATE WITH YOUR SKILLS AND EXPERIENCE?High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of serviceStrong intellectual curiosity – a hunger and desire to always be learning, experiencing and growingInsightful – drives the business forward by connecting the dotsOrganized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely mannerSweats the small stuff – strong attention to detail and accuracy, particularly when under pressure Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunityTeam player – proactively seeks opportunities to help others; will go above and beyond in order to get the job doneLives and breathes our values – open and inclusive to all members of the team and support them as equalsCommitted to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned downGood judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practicalTrustworthy – a vault (you will be privy to confidential information)Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environmentSelf-motivated – a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities Passion – hone your "superpower" and bring your true authentic self to workYOU'LL WORK WITH
You'll be working within a closely knit team across Nashville and the broader Southest, reporting to the Nashville Business Management Director. The broader Nashville Business Management & Operations Team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and coaching, and will provide developmental guidance and support as your grow your career at BCG.
You will also be working closely with the Atlanta Administrative Services Manager and the broader EA team in the Southeast. This team will also play a big role in your onboarding, mentorship and thought partnership.

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