Relationship Manager
Found in: beBee jobs US - 2 weeks ago
Role
We are seeking a Relationship Manager to help build positive relationships with clients and business partners. They meet with partners, answer their questions, and educate them about the company's products or services. They assist their employer to identify new business opportunities and cultivate relationships to build trust and increase profit.
Responsibilities
Identify key contacts at potential partner companies to establish and foster relationships
Participate in one-on-one meetings with partners to explain services to guide their choices
Identify potential opportunities and follow up
Educate and inform partners about the company's products, services and special offers
Work with internal departments to ensure company meets clients' and partners' expectations
Oversee customer relationship management system
Understand the problems and challenges of partners and identify ways the business could better address those needs
Grow the business by identifying new sales and business development opportunities
Seek opportunities to cross-sell or upsell to existing partners
Monitor and assess the activities of our competitors to proactively satisfy and retain our partners
Provide excellent service to maintain a positive reputation for the business
Resolve any customer complaints promptly and professionally
Skills & Qualifications
Pursuing or completed Bachelor's degree in business administration, marketing or a related field
Three or more years' experience in customer service, sales or a related position
Excellent verbal and written communication skills
Keen analytical and research abilities
Knowledge of relationship management best practices
Problem-solving and conflict resolution capabilities
Willingness to develop an in-depth understanding of the business and related services
Ability to work within a team
Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
Exceptional organization skills and a strong work ethic
Must have access to a computer and reliable internet connection
Flexible schedule
Expected 10-15 hours per week
This is an unpaid internship opportunity
Small Business Tips focuses on Small and Medium Businesses. Their company has offices in Los Angeles and Boston. They have a small team that's between 1-10 employees.
You can view their website at
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