Account Manager, Membership Service

2 weeks ago

Sunrise Manor, Nevada, United States teamworkonline Full time

The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial/Baptist Health IcePlex in downtown Fort Lauderdale. This state-of-the-art ice facility will feature two regulation-size rinks, including a team practice rink with stadium seating, the Panthers' new practice facilities spanning over 33,000 of offices and off-ice training facilities, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.


Job Title: Account Manager, Membership Services
Department: Membership Services
Reports To: Manager, Membership Services
FLA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena

Job Summary:
The goal of Account Manager, Membership Services is to provide exemplary service to all Territory Members and Amerant Bank Arena guests. They are directly responsible for all revenue goals associated with an assigned account base of existing Territory Members with focus on renewals and retention, referrals, add-ons, and upgrades. The Account Manager, Membership Services will cultivate and foster relationships with assigned account base by being pro-active, anticipating client needs and delivering first class service and experiences.

Essential Duties and Responsibilities:

  • Successfully meet and exceed individual and organizational goals relating to their assigned Territory Members
  • Surpass expectations of all revenue goals associated with new business sales, nightly suites, and group tickets
  • Build and foster strong relationships with assigned Territory Members base through face-to-face interactions including pro-active communication, in-game visits, and out of office appointments
  • Onboard, welcome and connect with new Territory Members as assigned
  • Be attentive and respond to all customer requests, concerns, and inquiries within 24 hours
  • Outperform established service levels and standards as set forth by Florida Panthers
  • Assist and support with special events for Territory Members such as networking/social events, meet & greets, and Members-Only parties
  • Work synergistically with the sales team member to ensure the client experience is heightened
  • Manage all communications and corresponding invoices related to Membership renewals
  • Provide assistance to all Territory Members and general fans with mobile ticketing and Florida Panthers App.
  • Play a key role with the material that goes into the Territory Member Locker Room web page section
  • Enhance the gameday experience for Territory Members and fans alike by creating lifelong memories for all
  • Other duties as assigned

Personal Attributes:

  • Strong work ethic
  • Provide exemplary service
  • Natural proactive approach
  • Positive attitude
  • Outgoing and patient
  • Team-Oriented
  • Self-Motivated

Skills and Abilities:

  • Creator
  • Problem Solving
  • Attention to detail
  • Superb client interactive skills
  • Excellent communication skills
  • Relationship builder
  • Bilingual preferred but not required

Qualifications:

  • 2-3 years ticket sales &/or service experience preferred
  • A desire to build a career in professional sports
  • Knowledge of Seat Geek, Salesforce, Microsoft Word, Excel, and PowerPoint preferred


Position Type/Expected Hours of Work:
This is a Full-Time exempt position. Hours of work are based on event schedule and are mostly nights, weekends and occasional holidays.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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