Current jobs related to Manager, Guest Experience - Sunrise Manor, Nevada - teamworkonline

  • Guest Experience Lead

    5 hours ago

    Sunrise Manor, Nevada, United States McDonald's Full time

    About the JobWe are seeking a motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they have a great time while dining with us.Key ResponsibilitiesGreet customers and communicate with them while...

  • Host/Hostess - Guest Experience Specialist

    2 weeks ago

    Sunrise Manor, Nevada, United States Seasons 52 Restaurant Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at Seasons 52 Restaurant. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.Key Responsibilities: Greet guests in a friendly and professional manner, making every effort to make...

  • Restaurant Operations Manager

    4 days ago

    Sunrise Manor, Nevada, United States IHOP Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our IHOP team. As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring exceptional customer service.Key ResponsibilitiesAssist in achieving sales and profit goals by effectively managing restaurant operations...

  • Workplace Experience Coordinator

    2 weeks ago

    Sunrise Manor, Nevada, United States The Judge Group Full time

    About The Judge GroupWe are a leading staffing and recruitment agency, and we are seeking a highly skilled Workplace Experience Coordinator to join our team.Job SummaryThe Workplace Experience Coordinator will be responsible for managing a 25-meeting room space, supporting the team with opening and closing work orders/reservations, creating and printing...

  • Restaurant Operations Manager

    2 weeks ago

    Sunrise Manor, Nevada, United States IHOP Full time

    {"title": "Restaurant Operations Manager", "content": "Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at IHOP. As a key member of our leadership team, you will be responsible for leading our restaurant operations to achieve exceptional results.Key ResponsibilitiesAssist in the achievement of...

  • Restaurant Operations Manager

    3 weeks ago

    Sunrise Manor, Nevada, United States Wendy's Full time

    Why Wendy'sAs a Shift Supervisor at Wendy's, you will play a critical role in our restaurant leadership team. You will work closely with restaurant management to provide direction and training to ensure every shift exceeds our customer's expectations.Key Responsibilities:Inspire Crew members to consistently deliver high-quality service and products.Ensure...

  • Workplace Experience Coordinator

    1 week ago

    Sunrise Manor, Nevada, United States The Judge Group Full time

    Workplace Experience Coordinator Job Description **Job Summary:** We are seeking a highly organized and detail-oriented Workplace Experience Coordinator to join our team at The Judge Group. As a key member of our facilities management team, you will be responsible for ensuring a seamless and productive work environment for our employees and clients. **Key...

  • Senior Manager, Destination Services

    3 days ago

    Sunrise Manor, Nevada, United States The World Full time

    Senior Manager, Destination ServicesThe World, Residences at Sea, is a unique and exclusive residential yacht that offers an unparalleled living experience. As a Senior Manager, Destination Services, you will play a crucial role in ensuring that our residents and guests have an exceptional experience.Key ResponsibilitiesOversee the Destination Services...

  • Finance Manager

    4 weeks ago

    Sunrise Manor, Nevada, United States Ed Morse Automotive Group Full time

    About Ed Morse Automotive GroupEd Morse Automotive Group is a leading automotive retailer with a rich history of over 75 years in the industry. Our company is dedicated to providing exceptional service to both customers and team members alike, with a strong focus on personal and professional development.We are currently seeking a highly skilled Finance...

  • Automotive Finance Manager

    3 days ago

    Sunrise Manor, Nevada, United States Ed Morse Automotive Group Full time

    Finance Manager Job DescriptionEd Morse Automotive Group is seeking a highly skilled Finance Manager to join our team. As a Finance Manager, you will be responsible for providing exceptional customer service, managing financial transactions, and ensuring the smooth operation of our financial services department.Responsibilities:Provide customers with...

  • Workplace Experience Coordinator

    2 weeks ago

    Sunrise Manor, Nevada, United States The Judge Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Workplace Experience Coordinator to join our team at The Judge Group. As a key member of our operations team, you will be responsible for managing our 25-meeting room space, ensuring seamless day-to-day operations, and providing exceptional support to our team.Key ResponsibilitiesManage meeting...

  • Dunkin' Donuts Team Member

    2 weeks ago

    Sunrise Manor, Nevada, United States All Stores Management Full time

    Be a Part of Our Dynamic Team!We're a small independent Dunkin' Donuts franchisee seeking enthusiastic and hard-working individuals to join our team in our restaurants.As a Crew Member, you'll be responsible for delivering exceptional guest experiences. You'll prepare products according to operational and quality standards and serve them with enthusiasm in a...

  • Gelato Shop Frontline Associate

    4 weeks ago

    Sunrise Manor, Nevada, United States Lucciano's Full time

    Job OverviewLucciano'sIl Maestro del GelatoPosition: Front of House (Gelato Server, Register, Coffee Corner, Dining Room- Gelato Maker)Job Type: Part-timeHourly Rate: Based on skills and experienceAbout UsLucciano's is a family-owned establishment dedicated to satisfying the most discerning gelato enthusiasts globally. Our journey took us to Italy, where we...

  • Restaurant Team Member

    3 days ago

    Sunrise Manor, Nevada, United States Naked Farmer Careers Full time

    Job Title: Restaurant Team MemberAt Naked Farmer Careers, we're seeking a passionate and enthusiastic Restaurant Team Member to join our scratch-based kitchen team. As a key ambassador of our locally-sourced, made-from-scratch ethos, you'll provide top-notch guest experiences by serving and discussing our seasonal menus with passion.About the Role:As a...

  • Dishroom Attendant

    3 weeks ago

    Sunrise Manor, Nevada, United States Thompson Hospitality Full time

    Job Summary:Thompson Hospitality is seeking a highly motivated and detail-oriented Dishwasher to join our team at Matchbox Restaurant. As a Dishwasher, you will play a crucial role in maintaining the cleanliness and efficiency of our kitchen.Key Responsibilities:Ensure the cleanliness and sanitation of all dishes, glassware, utensils, and equipment used in...

  • Team Member

    3 weeks ago

    Sunrise Manor, Nevada, United States All Stores Management Full time

    About the Role:We are seeking a highly motivated and enthusiastic Team Member to join our team at All Stores Management. As a Crew Member, you will be responsible for delivering exceptional customer experiences and providing top-notch service in a fast-paced environment.Key Responsibilities:Work collaboratively with our team to meet customer needs and exceed...

  • Department Manager

    3 weeks ago

    Sunrise Manor, Nevada, United States Primark Full time

    Job DescriptionJob Title: Department ManagerCompany: PrimarkLocation: United StatesJob Type: Full-TimeJob Category: Retail ManagementJob Description:Job Summary:We are seeking a highly motivated and experienced Department Manager to join our team at Primark. As a Department Manager, you will be responsible for leading a team of sales associates and ensuring...

  • Shift Leader

    3 weeks ago

    Sunrise Manor, Nevada, United States Wendy's Full time

    Why Wendy'sAs a Shift Supervisor at Wendy's, you will play a critical role in our restaurant leadership team. You will work closely with restaurant management to provide direction and training to ensure every shift exceeds our customer's expectations.Key Responsibilities:Inspire Crew members to consistently deliver high-quality service and products.Ensure...

  • Culinary Team Member

    4 weeks ago

    Sunrise Manor, Nevada, United States Naked Farmer Careers Full time

    Job OverviewCulinary Team MemberPay Range: $17-$20+/hr. (includes tips)No prior experience required.Naked Farmer is an innovative farm-to-table dining establishment dedicated to providing wholesome, scratch-made meals that are both healthy and affordable. Our venues embrace the seasonal bounty of produce and the essence of creativity, working towards a...

  • Dishwasher

    3 days ago

    Sunrise Manor, Nevada, United States Bahama Breeze Full time

    Bahama Breeze Job OpportunityAbout the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Dishwasher at Bahama Breeze. As a key member of our kitchen staff, you will play a crucial role in ensuring our guests and team members have a clean and safe environment.Responsibilities:Clean and sanitize dishes, utensils, and...

Manager, Guest Experience

3 months ago

Sunrise Manor, Nevada, United States teamworkonline Full time

Job Title:
Manager, Guest Experience – Amerant Bank Arena

Department:
Guest Experience

Reports To:
Vice President, Event Services

FLSA:
Exempt

Employment Type:
Full-Time

Location:
Amerant Bank Arena

Organization Overview:


The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community.

The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history.

Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high.

The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale.

This state-of-the-art ice facility will feature two regulation-size rinks, new team practice rink with stadium seating, and a 4,000- capacity music theatre for live entertainment.

The future is bright, and we are very proud of what we are building in South Florida.

Job Summary:


The Florida Panthers and Amerant Bank Arena are seeking a dynamic, high energy and dedicated individual to be the Manager, Guest Experience.

The Manager, Guest Experience, is responsible for ensuring that all guests and team members receive world-class service when visiting Amerant Bank Arena and FTL War Memorial.

This position will manage all front-of-house event staff including supervisors, concierges, ushers, and ticket takers.

The candidate will also be a hands-on professional who enjoys rolling up their sleeves and working as part of a team.

The successful candidate will lead efforts to manage initiatives including event staff training, supervision and communication, guest communication and resolution, and guest feedback and data analytics for process improvements.


Essential Duties and Responsibilities:

  • Provides world class service to all guests visiting Amerant Bank Arena and FTL War Memorial.
  • Coordinates Guest Services operations in conjunction with the current Managers, Guest Experience.
  • Oversee Amerant Bank Arena and FTL War Memorial Part-Time Event Staff to include recruiting, interviewing, hiring, training, and event day responsibilities.
  • Coordinate with Event Services team to understand staffing requirements and needs for each event.
  • Create, implement, and grow recognition program with the Human Resources department.
  • Manage and implement game day staff engagement programs along with standard operating procedures and trainings to promote enhanced guest experience.
  • Monitor and respond to guest feedback email account as the primary contact for inquiries.
  • Oversee 24/7 software as it relates to game day usage and reporting including but not limited to staffing, training, maintenance, and technical support of the program.
  • Develop, distribute, and maintain work schedules for our Supervisors and Event Staff; process payroll following each game and event.
  • Set up events in payroll system and approve gameday employee hours.
  • Develop and enforce gameday staff policies and procedures.
  • Maintain, distribute, and track arena equipment such as ticket scanners, radios, etc.
  • Define and manage the departmental budget and procurement of supplies, uniforms and other items, review and process payments for department.
  • Collaborate cross-departmentally to assist game day events, ticket promotions and marketing initiatives.
  • Curate and facilitate pre-season and mid-season trainings, as well as actively monitor and identify onthe-job training opportunities.
  • Address and resolve all guest inquiries, concerns, and feedback.
  • Work closely with the John's Eastern to respond to medical calls, assess potential claims and deploy remedial actions
  • Maintain Lost and Found program within 24/7, inclusive of intake, indexing, inventory management and addressing of guest inquires.
  • Propose and implement strategies and programs to consistently improve guest satisfaction.
  • Serve as organization's American with Disabilities Act (ADA) Coordinator, providing constant review and advancement of the program; ensure compliance during all games and events.
  • Hire, train, develop and manage the Coordinator, Guest Experience
  • Assist with ABI event scheduling, payroll, and staff communication lines.
  • Act as "Manager on Duty" for all events as assigned.

Qualifications:

  • Bachelor's degree in hospitality, sports management, or related field is required.
  • A minimum of 2 years of guest services experience is required.
  • A minimum of 2 years of leadership experience is required.
  • Strong leadership and organizational skills and ability to function in a fast-paced environment.
  • Strong written and oral communication skills
  • Exceptional customer service and leadership skills, including but not limited to de-escalation, service recovery, coaching, people management, recruitment, training, and the ability to motivate a diverse workforce.
  • Must possess strong problem solving, analysis and communication skills, both in written and oral.
  • Self-starter able to take projects and assignments from concept to completion.
  • Ability to read, interpret, update, and create training programs utilizing documents such as strategy documents, safety rules, operating and maintenance guides, application instructions, and procedure manuals.
  • Working knowledge of guest service and event best practices and near misses.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Working knowledge of Microsoft Office and ABI Scheduling System
  • Availability to work outside traditional business hours, including nights, weekends, and holidays is required.
  • Ability to speak Spanish will be considered a plus.

Position Type/Expected Hours of Work:
This is an exempt (salary). Must be able to work flexible hours, nights, weekends, and holidays as needed.


At the Florida Panthers, Arena Operating Company, Panthers Ice Den, and Sanza Food Service we strive to make every employee feel valued and respected for who they are and the unique contributions they make.

We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.