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call center agent
2 months ago
Job Title:
Call Center Agent
Company: 4Sight
Location:
New Jersey
Job Type:
Full-Time
Job Description:
4Sight is looking for a customer-focused and reliable Call Center Agent to join our team in New Jersey.
As a Call Center Agent, you will be the primary point of contact for our customers, providing exceptional service and support.
Your role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities:
- Answer incoming customer calls and respond to inquiries in a friendly and professional manner.
- Provide information about products and services, resolve issues, and address customer concerns.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with other team members to resolve complex customer issues.
- Follow all company policies and procedures to ensure consistent and high-quality service.
- Assist with outbound calls and follow-ups as needed.
Requirements:
- Previous experience in a call center or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to handle high call volumes and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Dependability and punctuality.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
- Competitive hourly wage and benefits package.
- Comprehensive training and opportunities for career development.
- A supportive and collaborative work environment.
- Opportunities for growth and advancement within the company.
If you are a motivated individual with a passion for customer service and effective communication skills, we encourage you to apply for the Call Center Agent position at 4Sight in New Jersey.
