Manager - Operations Control

2 months ago

New York, New York, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.


Key Responsibilities:
  • Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
  • Build hub gating plans that meet operational, customer, and employee needs and adapt them as needed
  • Maintain detailed situational awareness about any events that may impact gating and parking plans
  • Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
  • Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
  • Work with all partners to ensure accurate flight following (FLIFO) information is maintained
  • Responsible for supporting the station safety culture through essential communication and engagement
  • Make tactical decisions as needed and advance significant operational challenges to the SOC shift manager
  • Responsible for coordinating analysis and communication of field conditions during irregular operations
  • Responsible for partnering with local station and Network Planning in developing future flight schedules

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's Degree and/or related field experience in an airline operational environment
  • Proven track record for significant action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Able to consistently lead both controlled and uncontrolled environments while making informed strategic and tactical decisions
  • 2+ years of airline management experience
  • Ability to lead peers utilizing a philosophy about Safety, Caring, Dependability and Efficiency
What will help you propel from the pack (Preferred Qualifications):
  • Experience working with operational programs such as Inform Real Time Stands, Unimatic, Volare, and similar programs
  • Extensive knowledge of operations, management and logistics
  • Experience in schedule design and schedule planning

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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