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Digital Office

3 months ago

Milwaukee, Wisconsin, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will re-build the Komatsu websites and digital applications supporting online sales of parts, training courses and technology subscriptions.

Primary responsibilities include developing new website functionality, integrations between applications and organizing the development performed by third-party consultants. Developing a foundational knowledge of business objectives will be key to improving the customer experience across apps and increasing online sales.

Key Job Responsibilities
  • Own the development and maintenance of our primary websites and digital products
  • Merge several customer facing websites into a single website with a common set of technology
  • Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap
  • Provide recommendations on technology architecture
  • Support the execution of omni-channel marketing campaigns with landing page creation, page tagging, web forms and lead tracking through to Salesforce
  • Own the setup and configuration on an eCommerce platform and content management system
  • Perform day-to-day development building new functionality, enhancements and integrations
  • Manage and curate a development backlog and release schedules which aligns with business priorities.
  • Host and participate in stand-up calls with vendors overseeing, organizing and coordinating development activities
  • Implement SEO best practices supporting optimal page speed and core web vitals
  • Facilitate and participate in QA and user acceptance testing
  • Troubleshoot and resolve technical bugs
Qualifications/Requirements
  • Bachelor's degree in computer science, information systems, marketing, communications, business administration or related discipline desired or equivalent experience.
  • Minimum of 5 years of experience building B2B and B2C eCommerce websites
  • Exceptional subject matter expertise in eCommerce best practices in a B2B, B2C, and B2B2C business models with complex account-based relationships with dealers and customers.
  • Strong experience with Javascript, Reactjs, HTML5, CSS3,
  • Modern web development practices including implementing UX best practices, responsive design and mobile first layouts.
  • Experience with integrating multiple technology platforms; eCommerce, Content Management Systems, Product Information Management, Digital Asset Management, Marketing Automation, Analytics and Tag Management, Identify Access Management and Learning Management Systems.
  • Experience developing on Adobe Experience Manager (AEM) and Adobe Commerce is preferred
  • Experience developing in an API-first, headless eCommerce environment.
  • Experience leading, organizing, overseeing and releasing third-party development activities
  • Experience implementing on-site personalization based on a user's profile settings
  • Experience implementing A/B testing
  • Experience implementing SEO best practices, improving page speed and core web vitals
  • Experience working with AI tools to expedite code development
  • Excellent technical troubleshooting, code debugging, and problem-solving skills.
  • Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.
Additional Information
  • Strategic thinking
  • Ability to comprehend technical documents
  • Ability to calculate equations and understand analytics
  • Strong problem-solving skills
  • Ability to be forward-thinking
  • Ability to remain calm in situations involving stress, deadlines, or upset employees or third parties.
  • Ability to establish and manage priorities of yourself and those you do not have direct influence over.
  • Ability to focus and meet deadlines on a timely basis.
  • Ability to maintain effective working relationships with managers, peers, and subordinates.
  • Ability to manage multiple, concurrent tasks.
  • Ability to understand how your emotions and communications are perceived by others including managers, peers, and subordinates and modify as needed to be an effective team member.
  • Ability to motivate your peers to achieve targeted performance metrics.
  • Ability to present and effectively discuss strategies up, down, and side-ways.
  • Office environment in a hybrid work setting.
  • Percentage of Travel: 10% or less.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.