Senior Coordinator, Programs

4 weeks ago

Agoura Hills, California, United States Joni and Friends Full time

Duties:
Under the supervision of the Programs Director, support the overall objectives of Joni and Friends' Global Operations department. Perform duties and responsibilities including, but not limited to:

  1. Assist in overseeing Programs operations
    1. Distribute available resources and materials to program stakeholders
    2. Collaborate with the team to develop standardized resources and training materials
    3. Track and process inquiries related to Programs, ensuring timely responses and resolutions
  2. Provide Ongoing Support to Program Stakeholders
    1. Collect feedback from stakeholders regarding program effectiveness and areas for improvement
    2. Provide effective communication to Joni and Friends departments regarding the overall strategic objectives of Programs
    3. Attend events and program activities to provide support and ensure smooth operations as needed
    4. Offer encouragement, guidance, and mentorship to Event Managers and other stakeholders involved in program execution
  3. Coordinate Programs Administrative Responsibilities
    1. Perform administrative tasks, including scheduling, file management, and other duties as assigned to support Programs team
    2. Prepare and complete check requests and maintain appropriate financial records
    3. Collaborate with other departments and external contractors to complete and track orders, process requests, and updates to resources and materials
  4. Digital Platform Administration
    1. Maintain content and updates within Client Relationship Management (CRM) system, Point of Sale system, compliance tracking platforms to ensure accuracy and efficiency
    2. Provide clarifications on system protocols for program management, registration concerns, and portal access points through support tickets and support calls
    3. Update templates, descriptions, and record keeping conventions
  5. Administrate Compliance and Insurance Documentation
    1. Receive, review, and process various insurance requests to ensure accuracy
    2. Partner with insurance providers to obtain necessary documentation
    3. Monitor background check records for program applicants, escalate findings, and update system of records accordingly
  6. Inventory Tracking and Merchandise Ordering
    1. Prepare and complete purchase orders accurately and in a timely manner. Verify pricing, quantities, and terms to ensure alignment with contractual agreements and budgetary constraints
    2. Coordinate with relevant departments to determine inventory needs and ensure timely fulfillment of orders. Monitor order status and proactively address any issues or delays
    3. Collaborate with vendors on product development initiatives, including design specifications and quality standards. Coordinate product sampling, testing, and evaluation processes to ensure compliance with Joni and Friends requirements
  7. Other duties and projects as assigned by supervisor to support department and organizational needs
Qualifications:
  • Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
  • Desire to serve in a growing and dynamic Christian service ministry
  • Bachelor's Degree or 3 years of relevant experience required
  • Great verbal and written communication skills
  • Able to effectively organize and prioritize a wide range of daily tasks with varied deadlines
  • Must be committed to accuracy, a team player, and a self-starter who is flexible and able to work independently
  • Understand the importance of confidentiality
  • Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
  • Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation is $23.00-$24.00 per hour. This is a hybrid position, in the office Monday, Tuesday, and Thursday, remote Wednesday and Friday.

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