Spare Parts Specialist

4 weeks ago

Rolling Meadows, Illinois, United States ATS Automation Full time

ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.

The Spare Part Specialist is responsible for driving the spares sales through actively quoting spares and managing spares opportunities to successful capture. He/she will be required to interface with customers as well as internal stakeholders to provide information in response to inquiries about products/services and to handle/fulfill requests. Drive and support programs to increase spares sales and drive improvement in overall customer experience.

ESSENTIAL JOB DUTIES:

  • Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
  • Help implement and drive key performance indicators (KPIs) that drive front-end success in spares proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.
  • Support the data collection, reporting and analytics for key metrics within the service department.
  • Provide support to Service Technicians, Project Manager and Account Managers.
  • Understands the importance of maintaining the customer relationship management (CRM) system (Salesforce), leveraging it to manage customer relationships and opportunities.
  • Support generation of new quotes and order fulfillment to ATS LSS Chicago standard and approval policies
  • Support service request ticket management to successful closure
  • Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders.
  • Identify customer service issues and work with designated departments to drive to resolution.
  • Builds and maintain strong customer relationships.
  • Maintain International Standardization Organization (ISO) standards.
  • Some off-hour availability may be required.

QUALIFICATIONS:

  • High school diploma or equivalency
  • Minimum 2 years of customer service-related experience in technical field required.
  • Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Ability to work independently, multitask and manage one's time.
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications such as MS Outlook, Excel, Word and data entry software.
  • Previous experience with customer relationship management (CRM) software such as Salesforce is a plus.

JOB SPECIFICATIONS:

  • The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
  • Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
  • Visual Acuity – Normal requirements for reading written instructions and computer screens.
  • Hearing Ability – Normal requirements for understanding verbal instructions.
  • Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor.
  • Capable of wearing appropriate related PPE for extended periods of time.

We are an equal employment employer. All applicants considered are subject to a pre-employment screening.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Being authorized to work in the U.S. is a precondition of employment. Our company is not able to provide sponsorship to candidates wanting to work legally in the United States and needing an H1-B Visa.

Join the Winning Team at ATS Automation, a great place to automate your future Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM Learn more about us here

Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

Benefits ATS Life Sciences Chicago offers:

· Competitive compensation package

· Comprehensive benefits (including health, dental vision and employee assistance program)

· Employee Stock Purchase Plan Eligibility

· 401k with employer match

· Tuition reimbursement

· Wellness reimbursement

· Paid time off

· Annual paid volunteer day off

· Fully climate-controlled environment

· Professional growth opportunities

· And more

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