Workplace Experience Support

2 weeks ago

Miami, Florida, United States JLL America Full time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Pay: $49940 / year (hourly position)

Schedule: M - F; 8a - 1p (part-time)

Location: 6750 N Andrews, Fort Lauderdale (until March 2025); then moving to Brickell Ave, Miami

The Workplace Experience Support is directly responsible for the conference scheduling program at the site. Through the maintenance of an organized process of receiving and coordinating all requests for reserving conference rooms for meetings and special events, on the MS sites.

Workplace Support will accurately process conference room reservations at MS sites and communicate all necessary information and confirmations to the meeting organizers.

  • Provides Conference Rooms booking on MS sites and proactive support for MS employees
  • Responds to Booking Tool requests within Service Line Agreement timeframe
  • Provides proactive catering vendors information
  • Creates and maintains weekly event lists and consistently distributes to IFM local team in coordination with Compass Group
  • Be the local information point of contact for any conference room needs.
  • Proactively communicate with main event owner POC (point of contact) to support Office Wide Events
  • Consistent follow up and follow through with every event organizer- every event, every week
  • Ability to resolve issues and find best possible solutions when unforeseen situations arise and disrupt conference rooms booking service
  • Organizes and maintains event Lost & Found inventory; follows up accordingly to try and get lost item to owner
  • Enter visitor/guests information accurately in system
  • Maintains any applicable supporting documentation including, but not limited to event trackers and communication templates
  • Be familiar with minor troubleshooting of conference room amenities
  • Demonstrates outstanding customer service skills, empathy and ability to react quickly and positively to fast paced environment.
  • Lead by example, practicing and promoting company policies equally, fairly and consistently
  • Maintain conference rooms utilization data updated in a daily basis in terms of reservations spaces/ utilized and number of attendees.
  • Work with Workplace Experience Specialist for continuous improvements and areas of opportunities in the customer space in line with services standards framework

Requirements

  • Bi-lingual (English & Spanish)
  • Experience in customer service, hospitality or retail environment
  • Strong organizational skills
  • Computer literacy (Excel, Outlook, etc.)

Location:

On-site –Fort Lauderdale, FL, Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.


This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may

contact us at Accommodation Requests

. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us

page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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