Patient Services Coordinator III

3 days ago

Helena, Montana, United States Massachusetts General Hospital(MGH) Full time


GENERAL SUMMARY/OVERVIEW STATEMENT:

The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include performance and scheduling. Provides cross coverage for the front desk as member of the team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Collaborates with practice leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial work flow, thereby creating staffing efficiencies
  • Ensuring accuracy of insurance information and check eligibility
  • If patient does not have insurance, offers instructions and assistance to apply for sliding fee scale
  • Participates in departmental preparation for Joint Commission and other regulatory site visits
  • Ensures that HIPAA policies and procedures are fully implemented
  • Works as part of the team and maintains ongoing working relationships with staff, and clinical and physician members of the practice, to facilitate positive staff morale and support provider productivity
  • Attends all monthly meetings, takes minutes and distributes to necessary staff
  • Performs all duties and/or projects assigned by the Practice Manager, Operations Director, or Medical Director
  • Participates in PCMH Developmental Projects
  • Collaborates with medical staff to ensure smooth patient flow and provides needed documents for visit
  • Generates and mails no show/missed appointment letters to all clients not checked in at the end of the shift
  • Schedule any imaging orders provider has done and obtain prior authorization if needed
  • Handles referrals to specialists, tracking patients' appointments to specialists
  • Obtain BH authorizations, input into Epic and closely monitor and track them
  • Trains and supervise all new administrative and Patient Service Coordinator staff
  • Responsible for all mail/faxes that come into the health center and distribute accordingly
  • Performs all of the following key functions of the administrative/Patient Service Coordinator staff:
    • Meets and greets clients and visitors in a courteous, pleasant and approachable manner
    • Checks in patients which includes greeting the patients, providing new patients with HIPAA paperwork, verifying insurance information, asking for changes in demographic and insurance data
    • Answers phones and clears voicemails on a timely basis, generates no-show and appointment reminder letters and conducts the end of the day closeout
    • Takes messages, generates telephone encounters and routes them to clinical staff
    • Make reminder calls the day before all appointments and same day reminder calls for all new patients and physicals
    • Accurately records payments on the day sheet for cash/checks or credit. Day sheet must tally accurately at the end of shift and be checked and initialed by a peer. Independently notifies supervisor if receipts and payments do not match
    • Day sheets and payments are picked up by the Charlestown Administrative Coordinator or designee at the end of the shift.


QUALIFICATIONS:

  • Minimum of two to four years of healthcare administration experience
  • Minimum of two years of supervisory experience
  • Knowledge of managed care plans/insurance
  • High School Diploma or GED required; BA or BS degree preferred

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

  • Must have strong interpersonal and communication skills
  • Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting
  • Must have analytical and creative problem solver skills which will support sound decision making
  • Must have strong computer skills and knowledge of office practice applications
  • Must have strong organizational skills
  • Must have a high degree of initiative and independent judgment
  • Must have the ability to perform all duties of the Administrative/PSC staff

WORKING CONDITIONS:

  • Ambulatory health care setting


Massachusetts General Hospital is an Equal Opportunity Employer.

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.



: MA-Boston-MGH North End Waterfront Health


:

MGH North End Waterfront Health

332 Hanover Street

Boston 02113


: Customer Service


: Massachusetts General Hospital(MGH)


: Full-time


Standard Hours: 40


: Day Job


: Regular


Recruiting Department: MGH North End Health Center


: Jun 11, 2024

  • Customer Service Coordinator

    2 weeks ago

    Helena, Montana, United States Glacier Bancorp Full time

    We were voted the number one bank in Helena for the 25th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, Customer Service Coordinator, Customer Service, Customer Experience, Coordinator, Customer Care, Retail

  • Patient Access Scheduler

    2 weeks ago

    Helena, Montana, United States St. Peters Health Full time

    JOB SUMMARY (overview of job): This position works directly with department leadership, therapists, patients, clinical staff, and physician offices to ensure patient access to skilled therapy services. The Patient Access Scheduler- Rehabilitation (the Scheduler) obtains necessary information for accurate and timely completion of authorization, registration,...

  • Event Coordinator

    2 weeks ago

    Helena, Montana, United States Press Restaurant Full time

    Event CoordinatorSamantha Rudd and award-winning chef Philip Tessier have joined forces to elevate Press to a world-class hospitality experience that reflects the ultimate expression of Napa Valley - respecting past traditions, challenging the present, and imagining future possibilities. We strive to be the hub of the local wine community and an unparalleled...

  • Summer Day Program Coordinator

    3 weeks ago

    Helena, Montana, United States Youth Homes Full time

    Work for a dynamic leader in the field of youth services. If you are interested in joining a mission-driven, supportive work environment that provides opportunities for learning, growth and advancement, consider working for Youth Homes.Youth Homes has the following position open:Summer Day Program Coordinator This position is responsible for:Working with...

  • Customer Service Technician

    3 weeks ago

    Helena, Montana, United States Rotech Healthcare Full time

    Rotech Healthcare Inc. is a leading national company specialized in providing a wide range of medical solutions such as ventilators, oxygen, sleep apnea treatment, wound care, and diabetic products, along with home medical equipment.Our mission is to assist patients in leading a more comfortable and fulfilling life by actively involving them in their care...

  • Tool Coordinator

    2 weeks ago

    Helena, Montana, United States PDS Tech Commercial Full time

    Job DescriptionJob DescriptionPDS Tech Commercial, Inc is seeking candidates for a Tool Coordinator in Helena, MT:Job Description:Assesses manufacturing requirements and verifies customer requests. Coordinates with support organizations to resolve manufacturing issues. Works with contract administrators to develop and maintain procurement specifications and...

  • Special Events Sales Coordinator

    2 weeks ago

    Helena, Montana, United States CIA Restaurant Group Full time

    ** Special Events Sales Coordinator** **Job Category****:** Special Events Sales **Requisition Number****:** SPECI002524 Showing 1 location **Job Details** **Description** **POSITION SUMMARY** The Special Events Sales Coordinator is responsible for providing assistance in securing event up-sales, coordinating corporate event planning, and overseeing client...

  • Shipping Coordinator

    1 month ago

    Helena, Montana, United States E&J Gallo Full time

    Shipping Coordinator - Rombauer Location: Saint Helena, CA, US, 94574 Apply now » Date: May 22, 2024 Company: E. & J. Gallo E. & J. Gallo Winery Privacy Policy ) Why Gallo? With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today Our Brands. Your Future. The Shipping Coordinator...

  • Clinic Coordinator

    1 month ago

    Helena, Montana, United States St. Peters Health Full time

    Provides direct and indirect clinical care under the supervision of the medical group administration. Must possess exceptional interpersonal, educational and training ability. Must be able to use critical thinking to prioritize needs of clinic, allowing for most efficient clinic flow, and optimal patient experience. Must put the patient first and possess a...

  • Grants Contracts Coordinator 2

    3 weeks ago

    Helena, Montana, United States State of Montana Full time

    Grants Contracts Coordinator Join the Montana Department of Public Health and Human Services (DPHHS) and become part of the team within the Early Childhood & Family Support Division. The Early Childhood and Family Support Division collaborates with community providers statewide, offering various early childhood and family assistance programs, which include...

  • Part-Time Cleaner

    3 weeks ago

    Helena, Montana, United States ABM SERVICES Full time

    The Cleaner provides the cleaning and upkeep of an assigned area. Pay: $16.50 per hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information ABM offers a comprehensive benefits package. For...

  • Sprinkler Installer

    2 weeks ago

    Helena, Montana, United States Johnson Controls International Full time

    Sprinkler Installer VWhat you will do:Fire Sprinkler Installation employees are responsible for the installation, service, and repair of fire protection systems including: wet, dry, pre-action, deluge, and foam suppression systems; as well as fire pumps and back flow devices. Installer III and IV employees are also responsible for the execution of the...

  • Safety, Facilities and Procurement Coordinator

    2 weeks ago

    Helena, Montana, United States State of Montana Full time

    Our services impact EVERY MontananMISSION STATEMENTTo be the nation's most citizen oriented, efficiently administered, state tax agency.The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Director's Office Division provides...

  • Manager, Psychometric Analytics

    3 weeks ago

    Helena, Montana, United States PSI Services Full time

    PSI Services Manager, Psychometric Analytics ($120-$130K) Helena , Montana Apply Now We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are...

  • Strategic Sourcing Specialist

    3 weeks ago

    Helena, Montana, United States Intermountain Health Full time

    Intermountain Health Strategic Sourcing Specialist Helena , Montana Apply Now The Strategic Sourcing Specialist is responsible for collaborating with internal stakeholders such as Category Management, Legal, Compliance, and others as necessary to gather information and requirements, using that information to inform negotiation strategy, take to market...

  • Call Center Representative

    3 weeks ago

    Helena, Montana, United States St. Peter's Health Full time

    Monday Friday: 11am to 3pmJOB SUMMARY (overview of job):Project a positive and helpful demeanor while working with patients, visitors, and staff.Collect appropriate deposit, deductible and/or co-insurance amounts from patient/guarantor at pre-admit, admit, in house or at discharge.Complete insured and uninsured patient estimates upon request.Evaluate...

  • staff - Registered Nurse RN - Home Health Care Manager 43-65 per hour

    1 month ago

    Helena, Montana, United States Adventist Health Full time

    Adventist Health is seeking a Registered Nurse (RN) Home Health Care Manager for a nursing job in Saint Helena, California. & RequirementsSpecialty: Care ManagerDiscipline: RNDuration: OngoingEmployment Type: Staff $10,000 INCENTIVE AVAILABLE Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve...

  • staff - Registered Nurse RN - Home Health Care Manager 43-65 per hour

    1 month ago

    Helena, Montana, United States Adventist Health Full time

    Adventist Health is seeking a Registered Nurse (RN) Home Health Care Manager for a nursing job in Saint Helena, California. & RequirementsSpecialty: Care ManagerDiscipline: RNDuration: OngoingEmployment Type: Staff $10,000 INCENTIVE AVAILABLE Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve...

  • Travel Nurse RN

    1 month ago

    Helena, Montana, United States MedPro Staffing Full time

    MedPro Healthcare Staffing is seeking a travel nurse RN Case Management for a travel nursing job in St. Helena, California. & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelMedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a...

  • Physical Therapist

    2 weeks ago

    Helena, Montana, United States St. Peter's Health Full time

    JOB SUMMARY (overview of job): Responsible for evaluation, planning, directing and administering physical therapy modalities of treatment as prescribed by a licensed physician, or through direct access if a patient's insurance does not require a physician referral. Develops a plan of care and administers treatments and physical agents in an effort to restore...