Desktop Support Technician

1 month ago

Washington, Washington, D.C., United States TEKsystems Full time

Description:

The Technology Department serves both the academic and administrative functions of the School. Responding to emails, phone calls, or in-person requests, the Technology Support Specialist (TSS) provides first contact support to faculty and students. They troubleshoot, document, and track issues to ensure a timely resolution. As a member of the Technology Department, reporting to the Director of Information Services and Technology, the Technology Support Specialist also provides support related to academic programming and administrative functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Serve as front-line technical support to faculty, staff, and students 2. Respond to requests for technical support: identify and research problems, document, track, and monitor the issue to ensure an accurate and timely resolution—escalate ticket where appropriate 3. Support and maintain software applications, hardware, and equipment 4. Adhere to, create, and update documentation, workflows, processes, and standards as needed 5. Provide step-by-step end-user training as needed for hardware/software; This may involve creating "how-to" documentation and videos 6. Responsible for tech setups for meetings/events when applicable, assist with recording as appropriate 7. Provide support to the Academic Technology team, who are also part of the department 8. Other duties as assigned by the Director or the Lead IT Specialist 9. Engage in regular professional development that supports the IT department

Skills:

Help desk, Desktop, windows, mac, ios mobile, chrome, hardware/software, support, network troubleshooting

Top Skills Details:

Help desk,Desktop,windows,mac,ios mobile,chrome,hardware/software

Additional Skills & Qualifications:

DESIRED EXPERTISE & EXPERIENCE Ability to display a high degree of initiative, energy, and commitment on a regular basis Must be a "service-oriented people person", able to communicate to students and adults with varying levels of technical expertise Enjoy working as a member of a team Excellent analytical and problem-solving skills Strong organizational and time-management skills Experience supporting multiple users in OS X, Windows, iOS, and Chrome OS environments Experienced using Google Apps, Microsoft Office/365, and Adobe preferred Knowledge of audio/visual systems desirable Understanding of how to troubleshoot printers and copiers desirable Knowledge of wired and wireless networking basics and VOIP desirable An associate degree in a technology-related field preferred A+ certification preferred. Must be able to lift/pull up to 50 pounds and navigate stairs

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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