Associate Manager, OnSite Operations

1 month ago

Detroit, Michigan, United States Stryker Full time

We are excited to be named one of the World's Best Workplaces by Fortune Magazine We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. )

Position summary:

Responsible for the execution and management of activities within the region to meet growth, operational profitability, and quality objectives. Utilizes a wide array of knowledge, technical skills, and critical-thinking abilities to facilitate Stryker Endoscopy's OnSite business.

Essential duties & responsibilities:

  • Responsible for directly managing and executing initiatives supporting operational growth, employee development, and overall performance delivery of Stryker OnSite Services within a region.
  • Oversee and lead interactions with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Managements, and Hospital Administration, as well as Stryker employees and partners.Responsible for creating and leading the delivery of quarterly business reviews and other required customer facing presentations.
  • Develops and submits required reports and updates to OnSite Regional Supervisors and business leaders specific to regional performance/activity.
  • Responsible for execution against regional financial objectives, growth, costs, and overall P&L.
  • Serves as a liaison with Sales to highlight and promote ProCare product offerings.
  • Responsible for ensuring all OnSite commitments are met within their region on a daily basis.
  • Responsible for ensuring all OnSite Specialists in their region are properly trained.
  • Responsible for the quality of service provided to customers throughout region.
  • Adheres to all Stryker policies and procedures.
  • Responsible for the development and engagement of Regional Supervisors and Regional OnSite Specialists, with additional oversight of Team Leads and OnSite Specialists in the region.
  • Responsible for regional strategy development and takes ownership for execution of objectives.
  • Employee has the necessary authority to execute above mentioned job responsibilities and will have the authority to carry out specific responsibilities defined by quality system documents. Employee has the authority to recommend and initiate preventative and corrective action with regard to product non-conformances and quality system activities.

Education & special trainings:

  • B.A. or B.S. required.
  • 6+ years of work experience required.
  • OnSite Operations background or operating room, surgical procedure and techniques preferred.

Qualifications & experience:

  • Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
  • Excellent time management skills with ability to use independent judgment and critical thinking effectively.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
  • Must be able to explain and generate detailed guidelines and procedures.
  • Demonstrates professional work ethic and attitude at all times.
  • Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
  • Must be able to generate and explain detailed forecasts, guidelines and procedures.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
  • Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Physical & mental requirements:

  • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

Compensation Grade: 12.Technical Customer Support - Customer Site.4M

Travel Percentage: 30%

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.


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