Current jobs related to Customer Services Representative - Lodi, California - WM

  • Customer Service Representative III

    3 weeks ago

    Lodi, California, United States Hedy Holmes Staffing Services Full time

    Job Summary:Hedy Holmes Staffing Services is seeking a highly skilled Customer Service Representative III to join our team in the Card Services unit. As a key member of our Central Operations Department, you will be responsible for handling tasks and duties related to Debit Cards and Instant Payments.Key Responsibilities:Debit Card and Instant Payment...

  • Customer Service Representative

    2 weeks ago

    Lodi, California, United States Martinizing Dry Cleaning Full time

    {"Job Title": "Customer Service Representative", "Job Responsibilities": {"Front Counter": "Provide Exceptional Customer ServiceAs a Customer Service Representative at Martinizing Dry Cleaning, you will be the face of our company, providing warm and engaging interactions with customers. Your role will involve checking in customer orders, inspecting, sorting,...

  • Customer Service Representative

    1 week ago

    Lodi, California, United States Pep Boys Full time

    {"**Job Title:** Customer Service Advisor**Job Summary:**As a Customer Service Advisor at Pep Boys, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.**Key Responsibilities:*** Provide expert product and service knowledge to customers* Engage customers, schedule appointments, and...

  • Customer Service Representative

    2 weeks ago

    Lodi, California, United States Pep Boys Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 days ago

    Lodi, California, United States David Nugent - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at David Nugent - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesProvide timely...

  • Customer Service Representative

    3 weeks ago

    Lodi, California, United States CENTRAL STATE CREDIT UNION Full time

    Job Description**Job Summary:**As a Member Service Representative I at CENTRAL STATE CREDIT UNION, you will play a vital role in providing exceptional customer service to our members. This position requires a strong attention to detail, excellent communication skills, and the ability to work with minimal supervision.Key Responsibilities:Process financial...

  • Customer Service Representative

    15 hours ago

    Lodi, California, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences, managing working relationships with customers and insurance companies, and providing...

  • Customer Service Representative

    1 day ago

    Lodi, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 days ago

    Lodi, California, United States Marshalls Full time

    Customer Service Associate at MarshallsWe are seeking a Customer Service Associate to join our team at Marshalls West Kettlemen Lane. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and supporting our store culture.Key Responsibilities:Role model established customer experience practices with...

  • Customer Service Representative

    2 days ago

    Lodi, California, United States The Sherwin-Williams Company Full time

    Customer Service SpecialistThis part-time position is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    3 days ago

    Lodi, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide...

  • Customer Service Ambassador

    2 weeks ago

    Lodi, California, United States Martinizing Dry Cleaning Full time

    About Us: Martinizing Dry Cleaning is a leading company in the dry cleaning industry, dedicated to providing exceptional customer service and quality garment care.Job Summary: We are seeking a motivated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing warm and engaging...

  • Card Services Representative

    3 weeks ago

    Lodi, California, United States Hedy Holmes Staffing Services Full time

    Job Summary:Hedy Holmes Staffing Services is seeking a highly skilled Service Specialist III to join our team in the Card Services unit within our Central Operations Department. As a Service Specialist III, you will be responsible for handling tasks and duties related to Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback...

  • Customer Service Representative

    2 weeks ago

    Lodi, California, United States Buffalo Wild Wings Full time

    Unlock Your Potential at Buffalo Wild WingsWe're not just a restaurant, we're a team of passionate individuals who are dedicated to delivering exceptional guest experiences. As a Cashier, you'll play a vital role in creating memorable moments for our guests.Key Responsibilities:Welcome guests with a smile and make personalized connections to create a...

  • Restaurant Team Member

    2 weeks ago

    Lodi, California, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Love's Travel Stops & Country Stores. As a Restaurant Team Member, you will play a crucial role in delivering exceptional customer service by providing efficient and friendly service in a fast-paced environment.Key Responsibilities:Provide general...

  • Commercial Lines Insurance Service Representative

    3 weeks ago

    Lodi, California, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at Jobot. As a key member of our commercial insurance team, you will play a critical role in delivering exceptional service to our commercial insurance clients.Key ResponsibilitiesClient Interaction:Respond to client inquiries, providing information...

  • Customer Service Cashier

    3 weeks ago

    Lodi, California, United States Sadek Enterprises - California Full time

    Join Our Team as a CashierWe are excited to announce that we are expanding our team! We are seeking enthusiastic cashiers who enjoy engaging with customers and being part of a collaborative environment.Key Responsibilities:Process food orders efficiently and deliver them with a friendly demeanor.Contribute to a positive atmosphere by sharing smiles and...

  • Bilingual Insurance Customer Support Specialist

    3 weeks ago

    Lodi, California, United States Pam Aberle - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated Bilingual Customer Service Representative to enhance our client interactions at Pam Aberle - State Farm Agent. This role is ideal for individuals who are fluent in Spanish and possess a strong commitment to customer satisfaction.Key ResponsibilitiesBuild and maintain strong relationships with clients.Deliver...

  • Assistant Manager

    3 weeks ago

    Lodi, California, United States Martinizing Dry Cleaning Full time

    About Martinizing Dry CleaningMartinizing Dry Cleaning is a leading company in the dry cleaning industry, dedicated to providing exceptional garment care and customer service. We are a locally owned and operated business, committed to making your buying experience seamless and our number one priority.Job Responsibilities - Front CounterProvide warm and...

  • Bilingual Insurance Customer Support Specialist

    4 weeks ago

    Lodi, California, United States Pam Aberle - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated Bilingual Customer Service Representative to enhance our team at Pam Aberle - State Farm Agent. This role is perfect for individuals who are passionate about providing outstanding service in the insurance sector.Key ResponsibilitiesBuild and maintain strong relationships with clients.Deliver exceptional customer...

Customer Services Representative

4 months ago

Lodi, California, United States WM Full time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

This is a hybrid position and the candidate will need to live in the market area and be able to travel by car to an office or Customers when needed.

I. Job Summary

The Customer Service Representative III position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Act as a lead to other CSRs by assisting with the handling of non-routine calls that require deviation from standard screens, scripts, and procedures and other situations that may require adaptation of response or extensive research according to customer response.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.

Possess a strong knowledge of internal process, understands relationships and key linkages between business units.

Collaborates with internal and external parties to coordinate service related activities and manage client projects.

Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.

Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.

Provides customer proactive service and education regarding service options, charges, billing, and contracts.

Documents each interaction, ensuring service, pricing and other required information are entered into our Acorn system.

Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.

As required by management, maintains routine customer service related reports and creates reports as requested.

III. Supervisory Responsibilities

This job has no supervisory duties, however may act as a lead to lower level CSRs as required by management. This may include training, coaching and providing feedback to CSRs in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/ firing or employee disciplinary authority

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High school diploma or GED (accredited).

Experience: 2 years of customer service experience with a minimum of 6-12 months as a WM customer service representative (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing

No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status

Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period

Proficient in MS Office

Strong keyboarding skills and words per minute

Professional verbal and email communication skills

C. Other Knowledge, Skills or Abilities Required

Excellent verbal, written and analytical skills

Computer skills - MS Office

Typing Skills

Professional phone and email etiquette

Ability to multi task.

Ability to react well under pressure and treats others with respect

Identifies and resolves problems in a timely manner

Prioritizes and plans work activities

Focuses on solving conflicts and listening to others without interrupting

Be punctual at work

Works efficiently and effectively, both independently and as a team to ensure exceeding call center-s standards.

Balances team and individual responsibilities and helps build a positive team spirit

Adapts and able to deal with frequent changes in the work environment

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

The expected hourly salary range for this position is $ $24.70. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran