Knowledge Process Manager

3 weeks ago

Washington, Washington, D.C., United States SAIC Career Site Full time

Description

We are seeking a passionate, self-sufficient, intellectually curious, and technically proficient individual to join our team supporting a one-year effort to strengthen mobile device security. This role is a combination of project management and service transition stewardship that requires strong communication skills. This is an opportunity for an individual focused on customer satisfaction to be a part of our work supporting a Washington, DC-based federal customer.
Reporting to the Customer Engagement Lead, this role will be part of a team that focuses on service transition, IT communications, and knowledge management, and will work with project managers, and technical subject matter experts across IT.

The ideal candidate will have experience with:

Mobile device carriers and hardware, including ability to troubleshoot on both iOS and Android operating systems. Writing support process and developing training content for end usersCreating standard operating procedures for technical teams
Creating knowledge content for both end users and technicians

Qualifications

Qualifications:

Bachelor's degree with 5 years relevant experience
Ability to translate technical information for a non-technical audience
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures, mostly in the mobile technology space
Ability to effectively engage stakeholders of all organizational levels
Strong problem-solving, process focus, and negotiation skills
Highly motivated, self-sufficient individual who can follow through and work with minimal direction or supervision
The ability to thrive in a fast-paced, constantly evolving environment that is composed of several contractor and federal leadership teams.
The ability to multi-task and track multiple projects and their associated deployment schedules
Eligibility to obtain and maintain a DOE Q clearanceMust be a US Citizen SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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