Technical Support Engineer

Found in: beBee jobs US - 2 weeks ago


San Jose, California, United States AppZen Full time

About AppZen:

AppZen is the world's first and only artificial intelligence company for back-office automation. We are disrupting the back office – starting with expense audit, making it 10x more efficient at half the cost. If you love solving customer problems and diving into the root of an issue then this is your role.

Description:

Passionate about customers? This role is essential in driving a delightful customer experience. We are customer driven and looking for someone with a unique mix of technical and communication skills to support our Global Fortune 500 customers.

Responsibilities:

Analyzing and collecting customer data: log files, Java/Python stack traces,

thread dumps, etc.

- Reproducing customer issues, file bug reports and coordinate the delivery

of fixes.

- Providing 3rd level technical support to customers and partnersInteracting

with Engineering, Operations and cross-functional management regularly on

high profile technical issues while providing feedback and leadership to our

product support team.

- Authoring knowledge base articles and driving internal knowledge sharing

- Being on-call 24x7 on occasion

- Working off routine hours on occasion

Must Have:

Hands-on experience with making Rest-ful API calls

- Good understanding of JSON and web services based API's

- Hands-on experience with log analysis tools such as Kibana or SplunkBasic

programming skills in Java and Python

- Good understanding of Relational Databases

- Hands-on experience in writing SQL queries

- Ability to understand our business applications quickly

- 3+ years in Level 3 support in a SaaS company

About You:

You love to solve complex problems and get to the root of an issue.

- Excellent analytical skills and highly organized.

- You want to help our customers achieve the most out of AppZen's AI-based

audit solution and get joy out of watching a customer really succeed.

AppZen focuses on SaaS, Enterprise Software, Big Data, Artificial Intelligence, and Accounting. Their company has offices in Silicon Valley, San Jose, and Tempe. They have a mid-size team that's between employees. To date, AppZen has raised $102.5M of funding; their latest round was closed on September 2019.

You can view their website at or find them on Twitter, Facebook, and LinkedIn.


  • Technical Support Engineer

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States Netskope Full time

    About the Role:**This role requires fluency in Portuguese, Spanish AND English.*Netskope's customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.Responsibilities:Be the primary point of contact for all support and...

  • Technical Support Engineer

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States Vonage Full time

    Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company Why this role matters?As a Technical Support Engineer...

  • Senior Technical Support Engineer

    Found in: beBee jobs US - 3 weeks ago


    San Mateo, California, United States Alluxio Inc Full time

    Alluxio is charging full steam to help customers navigate digital transformation.Features like intelligent caching, unified namespace, and data management provide agility and cost efficiency to customers in financial services, high-tech, retail, and telecommunications.Alluxio is trusted by Meta, Uber, Tencent, Tiktok, Alibaba, Expedia, Rakuten, Microsoft,...

  • Technical Program Manager

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States Cisco Systems, Inc. Full time

    At Cisco's Global Manufacturing Business Transformation Office (BTO), we're leading the integration of AI and ML into our supply chain processes. Our team is on a quest to harness advanced technologies for business transformation in key areas like order fulfillment and inventory management. We're in search of a seasoned Technical Program Manager (TPM) to...

  • Technical Writer

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States QData Full time

    We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of experienced writers who work collaboratively with developers quality engineers product managers and usability experts to make our products easier to use.Responsibilities Work with internal (Client and...

  • Technical Program Manager

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States Anthro Full time

    About the JobAs a Technical Program Manager at Anthro Energy, you will play a pivotal role in ensuring internal and external development programs progress toward timely success. You will be responsible for crafting detailed project timelines, identifying program risks/opportunities, and delivering communication of program updates across multiple...

  • R/S Network Engineer

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States GDH Full time

    GDH Consulting is looking for a R/S Network Engineer to work in New York, NY.Role Specific Responsibilities:Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent DevelopmentActively mentors and develops othersLeads the creation and sharing of intellectual property (content,...

  • Technical Writer with SAN/Networking Experience

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States QData Full time

    Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of experienced writers who work collaboratively with developers quality engineers product managers and usability experts to make our products easier to use.Responsibilities Work with internal (Client and local development and...

  • Engineering Manager, MMS Network Applications

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States Hitachi Careers Full time

    Description General Information:Hitachi Energy is looking for an engineering manager who can inspire and enable our energy market power application engineers to push the limits of what is thought possible and collaborate with our customers to envision and deliver new ways to handle the increasing challenges of their operational environment.Engineering...

  • Fire Alarm Project Develoment Engineer

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States Johnson Controls International Full time

    Fire Alarm Project Development EngineerGoal Support the Sales and engineering teams on pre-sales and post-multi-faceted projects with technical activities such as takeoff, drawings, bill of materials and design.Essential Functions Support on Request for Proposals working on takeoffs, bill of material creation, pricing, etc.Create pre-design drawings (Spots &...

  • Journeyman Building Engineer

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States ABM Industries Full time

    Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with...

  • Full Stack Engineer

    Found in: beBee jobs US - 2 weeks ago


    San Jose, California, United States WellSet Full time

    Senior Software Engineer - Full StackPrincipal Software EngineerDescription:You will report directly to the CTO while building our next generation app focused on wellness. This role is for the technically savvy and future tech leaders. You will work closely with the CTO on our current MVP while designing, building, and hiring for a new platform. Ideal...

  • GCP Data Engineer with Billing Dashboard Expert

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States QData Full time

    Responsibilities All extract transform and load (ETL) processes and the creation of applications that can connect to remote APIs. Preferably including streaming data into environments such as BigQuery Management of multiple processes and applications performance reporting and error checking Management of all data created within client applications the...

  • Engineering PhD Intern

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States Bloom Energy Full time

    We are looking for a PhD Intern to join our team in one of today's most exciting technologies. This role will report to our CTO and based on-site.Location: This position will be based in SJRoles and Responsibilities:Conduct cutting-edge research in chemical engineering or mechanical engineering to address complex technical challenges.Develop and implement...

  • Senior Software Engineer

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States WellSet Full time

    :You will report directly to the CTO while building our next generation app focused on wellness. Responsibilities:Work with Product Management to define and build featuresLead complex engineering initiatives company wideActively own features and systems to define their long-term health and valueCreate and review in depth technical specificationsMentor other...

  • Platform Engineer P-049

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States SMASH Full time

    The rolePlatform Engineers at One are responsible for providing a stable, secure, and efficient platform that upholds our high standards of security and compliance, ultimately ensuring customer trust and business success.Besides writing, reviewing, and shipping code, engineers collaborate with others across the company, from product, design, and data to,...

  • Principal Engineer

    Found in: beBee jobs US - 7 days ago


    San Jose, California, United States AiDash Full time

    Who is AiDash?AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon...

  • Software Engineer

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States HEALTH[at]SCALE Technologies Full time

    Health at Scale is the market leader in precision health -- digital health programs that offer smart, hyper-personalized insights to help individuals choose the best providers, treatments, care settings and lifestyle choices for their unique healthcare needs. Founded by leading machine learning and clinical faculty from MIT, Stanford, Harvard and the...

  • Job Posting Title Senior Data Management Project Engineer

    Found in: beBee jobs US - 3 weeks ago


    San Jose, California, United States Hitachi Careers Full time

    Description General information:Hitachi Energy is seeking for a Senior Data Management Engineer for it's San Jose, CA location.Your Responsibilities: Analyze and understand customer engineering, business, and software requirements, propose technically feasible solutions, estimate required effort, identify risks and formulate implementation approach and...

  • Technical Account Manager

    Found in: beBee jobs US - 3 weeks ago


    San Francisco, California, United States Plaid Full time

    At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and...