R/S Network Engineer
2 weeks ago
Role Specific Responsibilities:
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
- Actively mentors and develops others
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
- Owner and keeper of our culture
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Support Services:
- Actively works with Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.
- Drives and facilitates NPI/TOI delivery for product and feature updates
Professional Services:
- Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes
- Supports presale activities and translate business requirements into solution design
Scope:
- Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
Complexity:
- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Required Skills
- CCNP-CCIE level (must have),
- 5-7 years hands on experience with MPLS-Routing Protocols (BGP-OSPF-IS-IS),
- Seamless MPLS, LDP, QOS,
- Lan switching, ASR9K platform,
- L2VPN, QinQ, VPLS, PWs
#LI-HH1
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