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Medical Support Assistant
3 months ago
Position Title:
Medical Support Assistant
Work Schedule:
Monday- Friday 8:00am- 4:30pm
The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services.
Responsibilities include but not limited to:
Duties included but are not limited to:
Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Schedule, cancel, re-schedule patient appointments and/or consults
Enter no-show information and monitor appointment requests from multiple electronic sources
Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
Monitor both inpatient and outpatient appointments in areas of responsibility
Verify and update demographics and insurance information when patients check-in for appointments
Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
Telework
:
Not Eligible
Virtual:
This is not a virtual position.
Financial Disclosure Report:
Not required.
