Information Technology Specialist GS11

4 weeks ago

Tsaile, Arizona, United States Department Of Health And Human Services Full time
Summary

The primary purpose of this position is to provide analytical and evaluate duties related to information technology hardware and software with primary knowledge requirements of information processing methodology, information technology, computer capabilities, and processing techniques. Incumbent will administer computer workstations, applications, and virtual environments to provide customer support. This position is located at the Information Resource Management Department, Tsaile, AZ.



Duties

NOTE: This position is being announced concurrently with announcement IHS-24-CH ESEP/MP for candidates at the GS-07 and 09 grade level, please review vacancy announcement for eligibility requirements. Applicants must apply separately for each announcement in order to be considered for each grade level.

  • Utilizes active directory management to create user accounts and assigned access rights based on access request submitted by supervisor of user.
  • Sets up appropriate account expiration and add demographics to user account,
  • Adds computer hardware to active directory and ensures that all global organizational polices are applied.
  • Monitor and maintain computer operations, and implements operating procedures in compliance with the Indian Health Service standards and Service Unit requirements for all computing equipment and peripherals.
  • Utilizes computer imaging applications to clone computers.
  • Installs and configures computer hardware and software on both physical and virtual platforms.
  • Troubleshoots malfunctions in computing hardware and restores systems to operational status with minimal disruption.
  • Installs applications on computing hardware and updates applications as required.
  • Researches application requirements that are to be install on Indian Health Services computers and provides recommendation on upgrades that may be required.
  • Utilizes minicomputers application to create user accounts for use with the hospital electronic medical record system.
  • Provides guidance, training, and assistance to customer computer systems.
  • Investigates system malfunctions and independently initiates correction action.

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