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Operation Support

2 months ago

Sioux City, Iowa, United States LTCG Full time

Job Description

illumifin is an insurance technology company and third-party administrator that designs, develops and delivers tech-enabled insurance policy management software and services that provide unrivaled value for insurers.

We combine insurance insight, operational excellence, and technology innovation to build solutions that deliver high performance and position insurers for the digital world. illumifin is primarily focused on the North American life, long-term care, annuity, and health markets. We believe in true partnerships with our customers and are passionate about insurance.

This is atemporaryposition works to provide excellent service for illumifin and its numerous clients by ensuring accurate and timely processing of all internal, incoming and outgoing mail.

MAILROOM RESPONSIBILITIES

  • Accurately identify and process (receive, count, open/sort, remove staples, batch, etc.) numerous document types for a variety of clients in preparation for imaging as per each individual client requirement.
  • Meet specific date-sensitive standards/production goals for the hand folding of specific outgoing client letters.
  • Meet other specific production, service and quality standards for various clients, achieve personal, team and departmental goals as outlined by management.
  • Effectively communicate with team members, managers, supervisors, and technical staff on a variety of subjects concerning mail services, service of machines, deliveries, special requests, document preparation and processing, quality assurance and outgoing mail.
  • Process outgoing mail and accurately track hand-folding.
  • Sort and Process internal mail buckets two times daily and distribute appropriately.
  • Operate insertion room equipment for several hours at a time, Ability to effectively prioritize letters by client and service level.
  • Other duties and projects as assigned.

Requirements

Mailroom Minimum Qualifications

  • High school diploma or equivalent
  • 1 year of general office and/or mail services experience
  • Excellent interpersonal, customer service and communication skills with the ability to work independently as well as part of a team.
  • Excellent time management and organizational skills with the ability to handle multiple tasks, meet established deadlines and performance standards.
  • Strong attention to detail.
  • Ability to follow direction and meet client performance, production and quality standards.