Digital Operations Coordinator

2 weeks ago

New York, New York, United States NBCUniversal Full time

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Digital Network Operations Center (DNOC) is NBCUniversal's first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems.
The Digital Operations Coordinator (L1) is tasked with executing the daily monitoring of Digital NOC processes to ensure the proper distribution of all NBCUniversal/Peacock digital and linear properties. The Coordinator requires a strong working knowledge of all functions within the operation and monitors system health through a combination of "eyes on glass" and alert base monitoring. Other responsibilities include but are not limited to IRD management, real-time platform validation, issue investigation, and device management. Overall, a Digital Operations Coordinator (L1) is accountable for validating the set standards of reliability across the linear and digital environment, by properly monitoring all designated workflows and adhering to established performance thresholds.
This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry.

  • Partner with Engineering teams to manage terrestrial and cloud distribution architectures
  • The coordinator will be responsible for assisting the team in managing this full portfolio of hardware, troubleshooting, onboarding, and replacing this hardware as required.
  • The coordinator will play a key role in helping complete critical migrations for distribution and/or upgrading in field devices.
  • Monitor the end-to-end distribution of NBCUniversal's digital library across a diverse portfolio of products, platforms, and partnerships
  • Validate the set standards of reliability throughout the digital environment by properly overseeing all designated workflows and adhering to established performance thresholds
  • Aid in escalation, reporting, and resolution communications across the digital footprint and larger organization
  • Execute device and platform endpoint checks to ensure LIVE/VOD availability and playability
  • Develop workflow expertise and communicate knowledge throughout the operation
  • Collaborate with Technical Operation peers on delivery assurance to internal and external clients
  • Unite with the internal Leadership team to develop technological and operational enhancements
  • Create and maintain strong working relationships with external distribution partners
  • Analyze issue trends and discrepancies


Qualifications
Requirements

• High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience
• Minimum 1+ years industry, database, or related analytic experience is required
• Minimum 1+ years Network Operations, Digital Operation, or Media Operations facility experience
Preferred Qualifications

• Bachelor's degree or related media experience
• Prior experience in an IRD support role strongly preferred
• Prior experience using JIRA and Service Now ticketing systems strongly preferred
• Prior experience using OTT devices strongly preferred (Web, iOS, tvOS, Android, Fire TV, Android TV, Roku, Xbox, PlayStation)
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
• Excellent written and verbal communication skills
• Technical experience with linear video systems, video encoding and video distribution workflows
• Knowledge of digital products and distribution system processes
• Strong attention to detail and ability to work in a fast-paced environment
• A track record of meeting or exceeding performance expectations
Additional Job Requirements
• Must be willing to work in Englewood Cliffs, NJ - Hybrid Minimum 3 days a week in office
• Must be willing to work on any shift including, overnights, swing, or weekend and work overtime with short notice
• Must have unrestricted work authorization to work in the US
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing

  • Digital Publicity Coordinator

    6 days ago

    New York, New York, United States Brigade Marketing LLC Full time

    Company DescriptionBrigade is an award-winning, full-service digital marketing & publicity agency that has over a decade of experience working with some of the largest brands in entertainment. We're a diverse, pop culture-savvy team that develops innovative ways to execute best-in-class campaigns across digital creative, publicity, social media and more.Job...

  • Digital Public Relations Coordinator

    1 week ago

    New York, New York, United States Christian Dior Perfumes Full time

    Job DescriptionSupport the Digital PR team at Parfums Christian Dior, across all three categories – makeup, fragrance, and skincare - to ensure a strong and impactful presence with media and digital talents across all social media platforms. The Digital PR Coordinator will support the team in an administrative role with daily product send outs, large-scale...

  • Director, Digital Merchandising

    7 days ago

    New York, New York, United States Victoria's Secret Full time

    Your RoleThe Director, Digital Merchandising will serve as one of the key leaders in the Digital team developing and executing our digital commerce strategy with the objective of significant top line and bottom-line growth. They will have direct responsibility for all day-to-day operations and analytics associated with running their category of business for ...

  • Manager, Digital Fundraising

    6 days ago

    New York, New York, United States Center for Reproductive Rights Full time

    Job Title: Manager, Digital FundraisingDepartment: Development, Individual GivingCenter Background: The Center for Reproductive Rights (the Center) is a global human rights organization working to ensure that reproductive rights are protected in law as fundamental human rights around the world. With offices in New York City, New York; Nairobi, Kenya;...

  • Director, Digital Marketing

    6 days ago

    New York, New York, United States Aircall Full time

    Aircall is a place where voices are valued.Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.Conversation is a cornerstone of our culture. Wherever our people find themselves...

  • Digital Graphic Designer

    2 weeks ago

    New York, New York, United States Best Brands Consumer Products, Inc. Full time

    Best Brands is looking for a skilled Digital Graphic Designer to join our dynamic Ecommerce team. This role requires an understanding of digital design principles and marketing communication strategies. The Digital Graphic Designer will be responsible for creating compelling product images and marketing materials for our online platforms, including product...

  • Operations Coordinator

    6 days ago

    New York, New York, United States Via Carota Craft Cocktails Full time

    Via Carota Craft Cocktails (VCCC) is an award winning, fast-growing Alc/Bev company looking for an experienced and driven Operations Coordinator. This exciting fast-paced position will be responsible for working closely with our Vice President, Operations to drive operational excellence, ensure efficient inventory management, and support business growth. To...

  • Digital Workspace Engineer

    6 days ago

    New York, New York, United States Michael Page Full time

    About Our Client Leading Financial Services located in New York, New York or Morristown, NJ looking for an Intune Migration Lead. Job Description Design and implement solutions for device enrollment, endpoint mgmt., policy configuration, & app deployment using Microsoft Intune and Microsoft Defender for Endpoint Management.Provide Tier 2 support in a...

  • Associate Manager, Digital Marketing

    6 days ago

    New York, New York, United States UNIQLO Full time

    Position Overview:We are looking for a hands-on Digital Marketing Associate Manager to join the Performance Marketing team. This person will contribute to the management and performance optimization of several digital channels including Affiliate, Display and Paid Social. This person will play a critical role in campaign performance and reporting with the...

  • Office Operations Coordinator

    2 weeks ago

    New York, New York, United States FIG Agency Full time

    FIG wants to reinvent what an agency can be for its people, for its clients and for the industry. We are Storytellers for the Information Age. Ultimately, we believe that stories create business value and we are on a mission to raise the bar for modern storytelling.FIG's office at 73 Spring is the heart of our culture and center of all activity. As such, it...

  • Lead Digital Commerce Optimization Hybrid

    3 weeks ago

    New York, New York, United States Nestle Operational Services Worldwide Sa Full time

    At Nespresso, we place people and specialty coffee at the heart of what we do.As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be.As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional...

  • Sr. Director Business Operations, Tech Buyer Digital Platform

    3 days ago

    New York, New York, United States IDC Full time

    IDCSr. Director Business Operations, Tech Buyer Digital Platform.US-NY-New YorkJob ID: Type: Regular (Full Time)# of Openings: 1Category: ResearchIDCOverviewIDG is a dynamic and innovative data, research, and services company at the forefront of guiding the global technology market ecosystem. Our mission is to help companies grow by putting technological...

  • Operations Coordinator

    2 months ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Operations Coordinator

    4 weeks ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Operations Coordinator

    2 weeks ago

    New York, New York, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Operations Coordinator

    2 weeks ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • intern - digital marketing

    6 days ago

    New York, New York, United States Movado Group, Inc. Full time

    At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our...

  • Oliver Wyman Digital

    6 days ago

    New York, New York, United States Oliver Wyman Group Full time

    PRACTICE OVERVIEWAt Oliver Wyman Digital we partner with clients to deliver breakthrough outcomes for their toughest digital challenges.We blend the power of digital with deep industry expertise to tackle disruption and create impact. By building strong capabilities and culture, we accelerate and embed digital transformation. Our people co-create and grow...

  • Manager, Digital Marketplace

    6 days ago

    New York, New York, United States Tapestry Full time

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York's...

  • Digital Marketing Associate, Performance

    1 month ago

    New York, New York, United States Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...