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Leasing Agent

3 months ago

San Antonio, Texas, United States Placemakr Full time
A bit about us

We're a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America's most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.

Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they're a place to call home.

Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.

The Impact You'll Have

At Placemakr, we believe that finding the perfect place to call home is a transformative experience. As a Leasing Agent, you will play a pivotal role in delighting our residents throughout their journey, making them feel valued and supported from their first tour to their move-in day and beyond. We are seeking individuals who embody Placemakr's Community Norms and pride themselves on building strong rapport with everyone they meet to guide prospective residents through the leasing process with professionalism, expertise and the Placemakr personal touch. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each tour and interaction, and consistently demonstrate that making a positive impact on our resident's journey is the core of our operation.

This is a full-time position requiring ability to work during the week, weekend, evenings and holidays. The exact days of the week will be rotational.

Our benefits & perks

Competitive pay, stock options and generous monthly bonus program of up to $500/month

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks

Yearly uniform stipend

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Paid Time Off to allow time for you to recharge

ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US

This position is based in San Antonio, TX.

The rate of pay for this position is $21 an hour.

Your typical day

  • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
  • Foster a "one team" mentality by collaborating effectively with fellow property team members, contributing to a cohesive and supportive work environment.
  • Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
  • Communicate effectively with prospective residents through various forms of written communication, including via email, campaigns and marketing materials while maintaining a professional and friendly demeanor and utilizing impeccable grammar and punctuation.
  • Build and nurture strong rapport with prospective Placemakr residents, ensuring an exceptional experience throughout the entire leasing process.
  • Demonstrate a strong sales acumen by effectively overcoming objections and providing tailored solutions to meet the unique needs of each prospective resident.
  • Own all administrative tasks related to your leasing to ensure compliance during move-ins, move-outs and renewals, following established processes and utilizing relevant tools and systems.
  • Maintain move-in files in accordance with Placemakr standards, ensuring completeness and accuracy.
  • Deliver accurate and informative on-site tours, showcasing the unique features and benefits of Placemakr properties and effectively answering all questions.
  • Own all aspects of prospect lifecycle from early communications to follow-up, inclusive of all stages and efforts to sign leases, consistently meeting or exceeding new lease and renewal goals.
  • Take full ownership of current resident retention efforts including but not limited to ongoing service and engagement initiatives, excellent responsiveness, and lease renewal negotiations.
  • Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement and create exceptional experiences with all residents.
  • Additional duties and responsibilities, as assigned.

What it takes

  • 2+ years of previous experience in leasing, sales or business development.
  • You have a proven track record of successfully hitting leasing or sales-related goals (experience with Class-A residential buildings a plus)
  • You have successfully owned, managed and cultivated relationships.
  • You have strong skills in presenting, negotiating terms, and closing deals.
  • You're knowledgeable about leasing rules and FFH regulations (preferred).
  • Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
  • Demonstrated ability to learn and follow administrative processes to Placemakr standard (previous experience with administrative duties, CRM or leasing-related duties a plus)
  • You have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
  • You embody our Property Team Mission of Customer, Consistency and Community (Norms).
  • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
  • Leasing Agents will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Agents and an exceptional guest experience.
Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply