Team Lead Community Health Advocate

4 weeks ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position
Provides front line leadership to the Community Health Advocate team at assigned facility. Performs the responsibilities of a Community Health Advocate.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Advocates for individual and community health equity.Assists patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.Assists the Program Coordinator in monitoring performance issues. Contributes to the performance evaluation process by providing feedback to the Program Coordinator/Manager and assisting with the creation of professional development plans for Community Health Advocate staff members.Collects, tracks and reports information about the community and community benefits.Documents all patient encounters; completes and submits monthly reports; maintains comprehensive electronic client files, which include client notes, release of information, assessments and other medical documents acquired on behalf of the patient. Documents activities, service plans, and outcomes achieved by patient in an effective manner.Enhances community residents' ability to effectively communicate with health care providers.Identifies departmental performance improvement opportunities and demonstrates a solution-oriented approach in addressing those issues.Integrates with patients care team to support progress in care plan and overall patient wellness.Manages the team in the Program Coordinator's absence. Keeps Program Coordinator informed about issues related to staffing and problem areas. Keeps Program Coordinator informed about issues related to quality, risk, patient/family issues and concerns, and allocation of resources.Monitors and arranges for adequate staffing to ensure appropriate Community Health Advocate coverage for hospital. Monitors daily workflow issues and addresses issues related to same in collaboration with Program Coordination, as necessary.Oversees the orientation of new Community Health Advocate hires by establishing the plan and monitoring progress in conjunction with other staff, as necessary.Performs all responsibilities of a Community Health Advocate.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.

Minimum Qualifications
Education

  • High School Diploma or GED required or
  • equivalent. required and
  • Residency within the target population preferred

Experience

  • 1-2 years 2 years experience as a community health advocate required and
  • Participation with a community organization, verified by personal or professional reference with personal knowledge of this fact preferred

Licenses and Certifications

  • Cert Community Health Worker - CCHWMD Certified Community Health Worker in State of Maryland required

Knowledge, Skills, and Abilities

  • Effective oral and written communication skills.
  • Personal knowledge of the target population, as shown by residency in that neighborhood.
  • Cultural competency. Knowledge of local resources and system navigation.
  • Advocacy and community capacity building skills.
  • C are coordination skills.
  • Teaching skills to promote healthy behavior change.
  • Outreach methods and strategies.
  • Ability to bridge needs and identify resources. Understanding of ethics and confidentiality issues.
  • Ability to use and understand health information technology.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

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