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Community Health Advocate

4 months ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position
Targets outreach to community members, builds sustainable relationships that result in increased access to health care in the most appropriate setting and community-based health education, and supports the primary care team. Provides care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Serves as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

Primary Duties and Responsibilities

Advocates for individual and community health equity.Collects, tracks and reports information about the community and community benefits.Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.Enhances community residents' ability to effectively communicate with health care providers.Identifies and addresses issues that create barriers to care for specific individuals.Integrates with patients care team to support progress in care plan and overall patient wellness. May assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Proactively identifies and refers individuals to federal, state, private or nonprofit health and human services programs.Provides care, support, follow up, and education in community settings.Provides culturally and linguistically appropriate health education.Provides evidence-based health guidance and social assistance to community residents.Provides referral and follow-up services or otherwise coordinates human services options.Serves as a liaison between communities, individuals and coordinated health care organizations.Staffs community events and activities as needed.May assist patients in their homes, community, or clinic setting. Communicates to patients the purposes of the program and the impact it may have on their wellbeing. Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.Documents all patient encounters; completes and submits monthly reports; maintains comprehensive electronic client files, which include client notes, release of information, assessments and other medical documents acquired on behalf of the patient. Documents activities, service plans, and outcomes achieved by patient in an effective manner.Educates client on the proper use of the Emergency Room/Health system services, and provides information for alternatives. Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions. Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.

Minimum Qualifications
Education

  • High School Diploma or GED required or
  • equivalent. required and
  • Residency within the target population preferred

Experience

  • Less than 1 year Participation with a community organization, verified by personal or professional reference with personal knowledge of this fact preferred

Knowledge, Skills, and Abilities

  • Effective oral and written communication skills.
  • Personal knowledge of the target population, as shown by residency in that neighborhood.
  • Cultural competency.
  • Knowledge of local resources and system navigation.
  • Advocacy and community capacity building skills.
  • Care coordination skills.
  • Teaching skills to promote healthy behavior change.
  • Outreach methods and strategies.
  • Ability to bridge needs and identify resources.
  • Understanding of ethics and confidentiality issues.
  • Ability to use and understand health information technology.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.