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Medical Assistant/Community Health Advocate

4 months ago

Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position

Job Summary:

Medstar Health is looking for a Medical Assistant/Community Health Advocate to join our team at MedStar Harbor Hospital

As a Medical Assistant/Community Health Advocate, you will serve on the MedStar Mobile Health Center's operations team, as a medical assistant and community health advocate. Reports to Multi-Site Program Manager, Community Health Advocates with matrix Practice Manager, MedStar Harbor Hospital Primary Care – MedStar Medical Group. Provides daily operational support to the department, including administrative and medical assistant support. Works closely with community health, case management care teams, and social services agencies to provide short term care coordination and connection to resources and programs for patients to improve their health and general well-being through education and provision of coordination of care and services. Works in clinical and community-based settings, including patients' homes. Serves as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, navigation support and advocacy.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move


Primary Duties:

  • Assists with patient examinations or evaluations. Follows Infection Control, Universal Precautions and OSHA guidelines/regulations. Greets patients in a friendly, courteous manner. Answers telephone and forwards messages according to a designated protocol. Maintains organization and efficiency in running the medical office including scheduling, documentation, billing, and filing. Processes patient chart as it relates to visit, maintains chart in organized status according to policy. May prepare laboratory materials.
  • Opens, review and distributes mail. Brings priority items to supervisor's/manager's attention. Performs and documents TPR and BP, height, and weight on patients. Assists patients with dressing/undressing, completing paperwork, providing directions or other services needed by the patient. Assists in providing instructions to patients for procedures or examinations. Prepares examination rooms for patient and provider use. Maintains stock of required supplies, maintains equipment/environment in good repair and order, routinely cleans and stocks areas, carts, rooms, etc.
  • Schedules appointments and maintains calendar for patients and providers. Advocates for individual and community health equity and assists patients in accessing health related services, including obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services. Assists patients in their homes, community, or clinic setting. Communicates to patients the purposes of the program and the impact it may have on their wellbeing.
  • Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals. Documents all patient encounters; completes and submits monthly reports; maintains comprehensive electronic client files, which include client notes, release of information, assessments and other medical documents acquired on behalf of the patient. Documents activities, service plans, and outcomes achieved by patient in an effective manner.
  • Educates client on the proper use of the Emergency Room/Health system services and provides information for alternatives. Coaches' patients in effective management of their chronic health conditions and self-care. Assists patients in understanding care plans and instructions. Motivates patients/clients to be active participants in their health and overall wellbeing. Serves as a liaison between communities, individuals and coordinated health care organizations. Staffs community events and activities.

Qualifications:

  • High School Diploma or GED.
  • 2 years secretarial experience.
  • Certified Medical Assistant or Registered Medical Assistant.
  • Residency within the target population preferred.
  • 1-2 years' patient care experience preferred.
  • Participation with a community organization preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.