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PC Technician

4 months ago

Springfield, Missouri, United States tapwage Full time
Job Title

PC Technician - 3rd Shift

Location(s)

22 South Canal Street, Greene, New York 13778

Requisition Number

RCH-13554

Full-time/Part-time

Full-time

Job Description

PC Technician

About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:


We're looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users.


You will:

  • Provide technical support by applying knowledge of computer software, hardware, and procedures to staff inperson or via call center.
  • Provide escalation support to other IT members.
  • Respond, troubleshoot, and resolve issues in a timely manner.
  • Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
  • Perform software and hardware upgrades.
  • Configure new equipment with the requested software.
  • Test, monitor, and repair equipment.
  • Maintain contact with outside organizations regarding the maintenance and service of equipment.
  • Remain current with industry standards through internal and external training programs.
  • Collaborate with Service Desk to create support documents and improve service levels.
  • Provide project support for IT organization.

About the schedule:


This position is 3rd shift and the hours will be either 10:00pm - 7:00am with a 60-minute lunch or 10:30pm - 7:00am with a 30-minute lunch.

Training will be on first shift (approximately 8am - 5pm). Training period will be determined by selected candidate's prior knowledge and skills.

About you:

  • An associate's degree in a related field, or related certifications, are preferred.
  • Two years of related experience is required.
  • Demonstrated ability to successfully work independently.
  • Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
  • Proficient computer skills required.
  • Solid analytical skills are required to diagnose and resolve equipmentrelated issues.

It would be great if you had:

  • Inquisitiveness and openness to learn.
  • Experience with Microsoft Office 365 and Active Directory.
  • Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS X).
  • Must be able to work independently.

About the total compensation package:
Wage - $ $24.74 per hour, depending on qualifications of selected candidate. This position is also eligible for a 15% shift premium.


Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families.

Eligible employees can elect and participate in a variety of benefits including:

  • Medical and Rx Plan options
  • Dental and Vision Plan options
  • 10 paid holidays


 Vacation on day
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) for medical and dependent care
  • Life Insurance and AD&D
  • Short-Term and Long-Term Disability
  • Accident, Critical Illness, and Indemnity Insurance
  • ID Theft Protection
  • Comprehensive 401(k) retirement plan with company match
  • Profit Sharing Plan based on annual profitability
  • Long-Term Care Insurance
  • Vacation, Sick, & Volunteer Time
  • Company Paid Holidays
  • Tuition Aid Program
Shift

3rd

Requirements

  • An associate's degree in a related field is preferred.
  • At least 3 months of related experience is preferred.
  • Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
  • Proficient computer skills required.
  • Good analytical skills are required to diagnose and resolve equipmentrelated issues.