Sr. Product Manager, KYC and ID Verify

3 weeks ago

Austin, Texas, United States eBay Full time

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

In eBay Financial Services, you will be an integral member of a growing organization that inspires passion, courage, and inventiveness - creating the future of global commerce and making an important, positive impact on millions of eBay sellers and shoppers around the world. If you are looking for a special place to take your Product career to the next level, we want to talk with you

eBay is looking for an experienced Senior Product Manager to help design, shape, and drive product solutions for eBay's Know Your Customer (KYC) and Identity Verification Platform. The Sr. PM will drive evolving a global platform with local nuance, verifying our users for compliance, trust and regulatory use cases while enhancing our customer experiences and improving automated pass rates with an eye on the evolving Identity Verification landscape. This role will actively support the evolution of KYC as part of Compliance as a Service, partnering with our broader ecosystem of marketplaces that are part of eBay.

What you will accomplish:

  • Lead: Define customer centric product vision and measurable impact to align roadmaps across key focus areas. Clearly set the product prioritization and use cases finding the right balance of near-term deliverables and longer-term investment in platform capabilities
  • Partner: Align with team members in Policy, Decision Science, Rule writers, and Operations to ensure that the platform is evolving to meet key customer and business needs across use cases, user journeys and global markets. Develop expertise on the intersection of partner platforms to unlock new use cases at scale
  • Implement: Close partnership with Engineering and Design on customer experience and scalability to optimally influence product design through innovative and scalable solutions

What you will bring:

  • 7 to 9 years' experience in product management or software development in Identity Verification, Know Your Customer (KYC) and Embedded Finance Ecosystems at a global financial services or eCommerce platform
  • Passion, and a consistent track record, for delivering intuitive experiences that delight users
  • Strong analytical abilities skills to dimension impact, experience in translating complex business issues into clear goals and product requirements
  • Clear communication skills and ability to translate how technology unlocks customer and business value, across early concepts to full product launch plans to your team, partner domains, and leadership audiences
  • Experience working with international markets and in developing platforms at scale across global regions with a strong technical background to understand and contribute product insights in evolution of a platform
  • Strong drive and curiosity to create new ideas, find opportunities and create vision to drive the business forward

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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