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Customer Service Representative
2 months ago
$33.
7K - $42.
6K a year Estimated:
$33.
7K - $42.
6K a year 23 hours ago 23 hours ago 23 hours ago Job Description Overview A locally owned, domestic, and international freight forwarding is seeking a candidate for Customer Service.
Responsibilities include but are not limited to:
Excellent phone etiquette Work in a fast-paced environment Handle between phone calls per day as a Customer Service Representative Proactive communication to customers and internal operations team through the entirety of the shipment Provide exceptional customer service to clients and sales via phone and email Perform data entry tasks accurately and efficiently Select the best routing option to ensure delivery requirements are met Track and trace shipments Handle and complete turnover from third shift operations team Handle any problems that arise during transit to ensure customer satisfaction (i.
e.
delays, mechanicals, etc.)
Maintaining accurate records, notes Communicate directly with drivers Ability to work with and communicate cross-departmentally Create reports Multitasking:
handling several shipments for a variety of accounts simultaneously without sacrificing service The position will also be responsible for backing up other Customer Service / Project team members.
Experience Strong analytical skills to assess customer needs and provide appropriate solutions.- 2 years of relevant work experience preferred.
Microsoft office knowledge required, specifically Outlook and Excel platforms.
Email management.
Job Type:
Full Time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Life insurance Paid Time off Schedule: 8-hour shift Monday to Friday Day shift 10:
00 - 19:
00 Supplemental Pay Types:
Bonus pay Ability to commute / relocate:
Atlanta GA 30349 Reliably commute or plan to relocate before starting work (required).
Work Location:
In person This position offers an opportunity to join a dynamic team and make a significant impact on customer satisfaction.
If you are passionate about delivering exceptional customer service and have the qualifications listed above, we would love to hear from you.
Apply todayJob Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Atlanta, GA 30349:
Relocate before starting work (Required)
Work Location:
In person Overview.
Estimated Salary:
$20 to $28 per hour based on qualifications.
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