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Customer Service Representative

2 months ago

Atlanta, Georgia, United States Bright Bridge Group Full time
Job Overview

Bright Bridge Group is seeking a dedicated and enthusiastic Customer Service Representative who is committed to delivering outstanding support to our clients.

The Customer Service Representative will play a crucial role in handling incoming calls, addressing customer inquiries, and ensuring their needs are met with precision and care. This position demands excellent communication skills, effective problem-solving capabilities, and a strong focus on customer satisfaction.

Primary Responsibilities:

  • Respond to incoming calls in a timely and professional manner, assisting customers with their questions or issues.
  • Provide clear and accurate information about our offerings, services, and policies to assist customers in making informed choices.
  • Efficiently resolve customer concerns, complaints, and inquiries, ensuring a positive experience.
  • Maintain detailed records of customer interactions and update the system accordingly.
  • Process transactions, refunds, and exchanges while adhering to company guidelines.
  • Work collaboratively with colleagues and other departments to address complex customer issues.
  • Stay updated on new products and promotions to offer customers the latest information.
  • Collect customer feedback and share insights to enhance service quality and operational processes.

Qualifications:

  • Outstanding verbal communication skills and a professional phone demeanor.
  • Strong analytical skills and the ability to manage challenging situations effectively.
  • Excellent organizational abilities with a keen attention to detail.
  • Capability to work autonomously and collaboratively in a dynamic environment.