Customer Success Associate_Mandarin Speaking_EST Coast

1 month ago


Remote, Oregon, United States Chowbus Full time

The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention. The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners.

What You'll Focus On:

  • Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials
  • Discover upsell opportunities and upsell additional products and features
  • Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department
  • Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs

What You Bring:

  • Bachelor's degree in a relevant field highly preferred
  • 2+ years of relevant experience required
  • Direct experience in a customer success, sales, operations, or project management role preferred
  • Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred
  • Bilingual proficiency in English and Chinese (or specific language for the target market) required

What We Offer

  • A fair compensation package
  • Medical, dental, and vision insurance
  • 401(k)
  • 100% employer-paid Short-Term Disability (STD)
  • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
  • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
  • Company holidays
  • Birthday off
  • Paid Parental Leave
  • Flexible Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • Fuel reimbursement

*Preferred candidates who are located in the Eastern Time Zone.



  • Remote, Oregon, United States Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...


  • Remote, Oregon, United States Neota Full time

    DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...


  • Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...


  • Remote, Oregon, United States SmarterDx Full time

    RoleAs the Head of Customer Success at SmarterDx, you will build and scale SmarterDx's Customer Success function from scratch as we continue on our trajectory to become a dominant force in the clinical documentation space. You won't just be an intermediary for our clients: rather, you will draw upon your direct expertise in hospital revenue cycle management,...


  • Remote, Oregon, United States SmarterDx Full time

    RoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...


  • Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...


  • Remote, Oregon, United States Harris healthcare Full time

    Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...


  • Remote, Oregon, United States Bullhorn Full time

    For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market...


  • Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...


  • Remote, Oregon, United States Seekr Technologies Full time

    Location: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...


  • Remote, Oregon, United States SchooLinks Full time

    DescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...


  • Remote, Oregon, United States Clarify Health Solutions Full time

    Our MissionWe exist to power better care. We are on a mission to power better care​ by delivering he actionable data, insights and incentives that enable providers to improve access, affordability, and health outcomes. Clarify translates vast amounts of healthcare data into achievable actions to engage providers, optimize their performance and contain...


  • Remote, Oregon, United States Arcadia Full time

    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...


  • Remote, Oregon, United States EngagedMD Full time

    You are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...


  • Remote, Oregon, United States SplitMetrics Full time

    Hi It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of...


  • Remote, Oregon, United States Bitwarden Full time

    Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...


  • Remote, Oregon, United States Cyware Full time

    About CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security...


  • Remote, Oregon, United States Zenput Full time

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...


  • Remote, Oregon, United States Pathway Homes Full time

    At Pathway Homes we create homeowners Collectively, we believe in doing well by doing good. We are focused on building a collaborative team of like-minded individuals who are aligned with our purpose in driving a meaningful impact on the housing crises facing millions of Americans today. We aim to operate as an all-in-one single-family alternative home...


  • Remote, Oregon, United States Noggin Full time

    Why Noggin?We are excited to announce we are now a Motorola Solutions CompanyWe work with heart.Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable...