Methods & Procedures Specialist Sr

2 months ago

Pittsburgh, Pennsylvania, United States The PNC Financial Services Group Full time

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Methods and Procedures Specialist Sr within PNC's AMG Technology Business Management organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Birmingham, AL or Philadelphia, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
This role will primarily support technology risk management through the understanding of tech risk policy and associated metrics to ensure compliance for the AMG, SST, CIO domain. This includes managing and overseeing work related to Hardware, Software, Application/Vendor Currency, Security Access Remediation, and Policy / Policy Compliance.
Ideal candidates will have the following skills/experience:
-Strong background in risk tech policy.
-Vulnerability remediation experience.
-Data analytics and reporting background.
-Advanced Excel skills.
-Experience with tableau preferred.
-Strong oral and written communication skills.
-Atlassian tool suite
-JIRA
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

  • Leads in the development, implementation and maintenance of methods, standards, procedures and guidelines.
  • Provides expertise in the development, testing and evaluation of new or enhanced organizational processes or structures; recommends improvements, as appropriate.
  • Consults on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow, or procedures.
  • Performs complex methods analysis work. Develops and implements methods and procedures for improved workflow or processes, staff utilization, office facilities, equipment utilization and communications.
  • Designs forms and survey instruments used in data collection and evaluation; conducts analytical studies to define and recommend solutions for problems, methods and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAuditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory ComplianceCompetenciesConsulting, Decision Making and Critical Thinking, Effective Communications, Group Facilitation, IT: a Business Within a Business, IT Standards, Procedures & Policies, Process Management, Quality Management, Requirements Analysis, Standard Operating Procedures

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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