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Hotel Front Desk Agent
4 months ago
Description
Job OverviewHotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.
PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value SystemOur enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And ResponsibilitiesProjects a positive image and greets all guestsPerforms hotel check-in and checkout transactions
Enrolls guests to player's club, generates rewards cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
Maintains cash drawer, drops cash as required, submits supporting documentation
Answers telephones, routing calls as necessary
Assists with Concierge duties as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (18) years of age or older
Must be able to type 20 words per minute minimum (typing test will be administered) - required
Good writing and verbal communication skills required (skills test will be administered) - required
Experience in customer service
Must be able to lift and carry up to 40 lbs
Must successfully pass job interview, including a guest service audition
Must be able to operate standard office equipment – phones, computers, etc.
Must be able to pass a panel interview and audition
Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview's audition process
Must be able to stand and/or walk for entire shift
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment – phones, computers, etc.
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Source: Hospitality Online
