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Enterprise Customer Success Manager

2 months ago

Remote, Oregon, United States Glia Full time
About Glia

Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.


The Role

Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

What you'll do

  • Provide strategic direction to clients on how to best drive value with our platform
  • Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
  • Demonstrate thought leadership and collaborate across numerous internal teams
  • Establish relationships at all seniority levels throughout the organization
  • Provide product and strategic insights based on your experience with clients
  • Develop and execute comprehensive training initiatives

Requirements

  • 4+ years experience in Customer Success, Consulting, Account Management or similar
  • Familiarity with managing complex Enterprise clients
  • Formal or informal project management expertise
  • Background in SaaS deployments
  • Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via

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