Customer Svc Rep/UKHC

4 weeks ago

Lexington, Kentucky, United States University of Kentucky Full time
Posting Details

Posting Details

Job Title Customer Svc Rep/UKHC
Requisition Number RE45444
Working Title Customer Relations Specialist
Department Name H4005:
Office of Patient Experience
Work Location Lexington, KY
Grade Level 08
Salary Range $ /hour
Type of Position Staff
Position Time Status Full-Time
Required Education
BA

Click here for more information about equivalencies:
Required Related Experience
1 yr

Required License/Registration/Certification
None

Physical Requirements

The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.


Shift
Monday through Friday, 8:00am - 4:30pm. May include some holidays per departmental needs.

Job Summary

The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance.

This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions.


Skills / Knowledge / Abilities

The ideal candidate will have the ability to manage multiple tasks and/or projects while accurately completing routine functions in a fast paced, high intensity, professional work environment; proficient in Microsoft Office; excellent attention to detail; exceptional planning and organizational skill; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and diversity.


Does this position have supervisory responsibilities? No
Preferred Education/Experience
Bachelor's degree in a healthcare related field with 3 years of experience preferred.

Deadline to Apply 06/02/2024
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

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