Patient Access Services Rep/UKHC

3 weeks ago

Lexington, Kentucky, United States University of Kentucky Full time
Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC
Requisition Number RE44489
Working Title Patient Access Services Representative

Department Name H6555:
Admitting

Work Location Lexington, KY
Grade Level 07
Salary Range $ /hour
Type of Position Staff
Position Time Status Full-Time
Required Education
AA

Click here for more information about equivalencies:
Required Related Experience
1 yr

Required License/Registration/Certification
None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.


Shift

Full time position, primarily 1:00 pm - 9:00 pm; includes weekend and holiday rotations and night shift hours per departmental needs.


Job Summary

The Patient Access Representative is responsible for providing pre- and post-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality.

This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.


Does this position have supervisory responsibilities? No
Preferred Education/Experience

Associate degree and at least four years of customer service experience preferred; previous experience working with patient scheduling highly preferred.


Deadline to Apply 05/21/2024
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

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